Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lily Phung

Lincolnwood,IL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Jimmy's Pizza Cafe
03.2020 - Current
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Manager

Beauty World Nails
03.2018 - Current


  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Improved marketing to attract new customers and promote business.

Barista

Starbucks
06.2021 - 06.2022
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

Bachelor of Arts - Political Science

DePaul University
Chicago, IL
03.2024

High School Diploma -

Lane Tech High School
Chicago, United States
06.2020

Skills

  • Effectively communicate ideas, thoughts, and problems
  • Work with attention to detail and awareness to surroundings
  • Operations Management
  • Recruiting and interviewing
  • Problem solve and ascertain a fair solution when working in a group environment
  • Efficiently manage time and responsibilities to work productively
  • Employee Performance Evaluations
  • Business Administration

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Vietnamese
Limited Working

Timeline

Barista

Starbucks
06.2021 - 06.2022

Assistant Manager

Jimmy's Pizza Cafe
03.2020 - Current

Manager

Beauty World Nails
03.2018 - Current

Bachelor of Arts - Political Science

DePaul University

High School Diploma -

Lane Tech High School

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Lily Phung