Lily Pitts
Newaygo,MI
Summary
Dynamic manager with a proven track record at Wendy’s, excelling in team leadership and customer service. Achieved departmental goals through strategic planning and staff development, fostering high-performing teams. Recognized for enhancing customer satisfaction and resolving conflicts effectively, while implementing safety procedures to ensure a secure environment for all.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Wendy’s
02.2022 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Lead Teacher, Toddler Room
Hunteys Clubhouse
04.2023 - 01.2024
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Led enriching outdoor activities that promoted physical fitness, coordination, and exploration of the natural world.
- Conducted regular parent-teacher conferences to discuss each child''s progress and address concerns or suggestions.
- Improved fine motor skills among toddlers by designing engaging arts and crafts projects.
- Achieved high levels of parental satisfaction through open communication and timely updates on their child''s growth and development.
- Enhanced toddler development by implementing age-appropriate learning activities and playtime experiences.
- Administered developmental assessments to evaluate each child''s progress and identify areas for targeted intervention.
- Implemented early literacy strategies through engaging storytimes and interactive reading sessions.
- Organized special events like holiday celebrations or themed days to create memorable experiences for children and families alike.
- Promoted social-emotional learning by facilitating group activities that encouraged teamwork and cooperation.
- Maintained detailed records of each child''s developmental milestones, using this information to plan future lessons and provide personalized support.
- Provided daily care routines such as diaper changes, mealtime assistance, and nap supervision, ensuring the well-being of each child in the Toddler Room.
- Partnered with parents in addressing challenging behaviors, developing effective strategies for improvement.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Education
Link Learning
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Performance management
Certification
ServSafe
CPR/First Aid certified
Timeline
Lead Teacher, Toddler Room
Hunteys Clubhouse
04.2023 - 01.2024
Manager
Wendy’s
02.2022 - 04.2025
Link Learning