Lily Rampersad
Cross
Summary
Experienced with coordinating infusion therapies and managing patient care effectively. Utilizes strong organizational and communication skills to ensure seamless treatment administration. Knowledge of healthcare protocols and collaborative team dynamics to enhance patient outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Infusion Coordinator
Articularis Heathcare Group
07.2024 - Current
- I worked as an Infusion Coordinator, both level I and II. I primary worked with NextGen, Eblu, some We Inufuse, and Epic. I streamlined communication between healthcare providers and patients, ensuring timely delivery of infusion therapy. On a daily basis I would review the schedule, call patients to inform them of their estimations, signed patients up for Copay Assistance Programs, obtained Prior Authorizations for patients, renewed expiring authorizations and much more. I have been the primary infusion coordinator up to 3 offices at a time. The skills I have gained from this job are prioritization of tasks, working independently, efficiency, and communication.
Front Desk Coordinator
Carolina Macula and Retina
10.2023 - 04.2024
- I worked as the front desk coordinator and have worked as the only front desk since I started in October. The job description includes: appointment scheduling, handling faxes, managing the phones, collecting payments, prior authorization work, filing charts and patient paperwork, patient communication, and insurance verification. Although not in my job description, I have learned how to be a ophthalmologic technician and some billing/coding. Everything I have learned at this job, has been self taught. The skills I have gained from this job are time management, better organization, communication, medical terminology, prioritization of tasks, and being proactive in my journey to learn.
Kitchen Staff/Event Chef
Salthouse Catering
03.2021 - 08.2023
- I worked as a server, event kitchen staff, event chef and warehouse associate. My position’s role included preparing food for guest, making sure everything is set up for service, unloading and loading equipment, meeting deadlines for when dishes needed to be served, and working as a team to make sure the event went smoothly. This position enhanced my skills of time management, team work, efficiency, and quick problem-solving.
Manager
Plato’s Closet North Charleston
09.2020 - 03.2022
- As a manager, I worked all levels of operation. Customer service skills are something I used on a daily basis and throughout my entire shift. I would greet customers, check customers out, manage my fellow employees, and answer the phone in a enthusiastic yet professional manner. I learned how to make the employee schedule, count drawers, make change orders with the bank, POS systems, and use different computer applications for the business. With the work environment at this job, I have learned the skills of multitasking, time management, problem-solving, and conflict management.
Education
High School Diploma -
Berkeley County Middle College High School
Moncks Corner, SC01.2022
Associates in Arts -
Trident Technical College
North Charleston, SC05-2022
High School Diploma -
Stratford High School
Goose Creek, SC01.2020
Skills
- Problem Solving
- Customer Service
- Data Entry
- Phone Etiquette
- Medical Scheduling
- Documentation Review
- Time Management
- Interpersonal Skills
- Leadership
- Critical Thinking
- Experienced with Microsoft Word, PowerPoint, Excel and Google applications
- Experience with Athena, Nextech, NextGen, We Infuse, Eblu and multiple insurance portals
Awards
Certified Ophthalmic Scribe (January 2024), Academic A Honor Roll: 2015,2016,2017,2018,2019,2020, C-CATS: 2019, National Honor Society of High School Scholars: 2019-2020, Nomination for academic recognition as a Delegate at the Congress of Future Medical Leaders, Gifted and Talented Program 2018, Invitation to attend the National Youth Leadership Forum: National Security-Diplomacy, Intelligence and Defense
Community Service
Dorchester Paws, 2017, 2018
Certification
- Certified Ophthalmic Scribe (January 2024)
- Academic A Honor Roll: 2015,2016,2017,2018,2019,2020
- C-CATS: 2019
- National Honor Society of High School Scholars: 2019-2020
- Nomination for academic recognition as a Delegate at the Congress of Future Medical Leaders
- Gifted and Talented Program 2018
- Invitation to attend the National Youth Leadership Forum: National Security-Diplomacy, Intelligence and Defense
Timeline
Infusion Coordinator
Articularis Heathcare Group
07.2024 - Current
Front Desk Coordinator
Carolina Macula and Retina
10.2023 - 04.2024
Kitchen Staff/Event Chef
Salthouse Catering
03.2021 - 08.2023
Manager
Plato’s Closet North Charleston
09.2020 - 03.2022
High School Diploma -
Berkeley County Middle College High School
Associates in Arts -
Trident Technical College
High School Diploma -
Stratford High School
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