Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Milby

Trappe,MD

Summary

Dynamic Infusion Coordinator at Maryland Oncology Hematology with a proven track record in enhancing patient satisfaction and streamlining infusion services. Skilled in patient scheduling and insurance verification, I foster compassionate care while ensuring compliance with safety protocols. Recognized for reducing patient waiting times and building strong relationships with patients, families, and coworkers.

Overview

15
15
years of professional experience

Work History

Infusion Coordinator

Maryland Oncology Hematology
02.2024 - Current
  • Participated in quality improvement initiatives aimed at enhancing the overall efficiency and effectiveness of infusion services provided.
  • Ensured compliance with safety protocols, contributing to a safe environment for both staff and patients during the infusion process.
  • Evaluated patient progress throughout the course of treatment, adjusting care plans as necessary to achieve desired results.
  • Maintained accurate records of patient treatments, documenting all pertinent information for future reference.
  • Actively contributed to interdisciplinary team meetings, sharing insights from Infusion Coordinator perspective to inform clinical decision making.
  • Managed scheduling conflicts proactively to ensure seamless continuity of care for all patients requiring infusion therapy.
  • Collaborated with physicians to develop individualized care plans for patients receiving infusion therapy, promoting optimal outcomes.
  • Reduced patient waiting times with careful management of infusion appointments and resource allocation.
  • Provided compassionate emotional support to patients undergoing challenging treatments, fostering a positive therapeutic environment.
  • Improved patient satisfaction by efficiently coordinating infusion schedules and addressing individual needs.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Learned hundreds of Chemo/Immunotherapy drugs and how long they infuse for, and how often.

Part Time Esthetician

Shore Skin Co. (Owner)
01.2021 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Advised clients on proper home-care regimens.
  • Analyzed skin condition and made appropriate product recommendations.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.

Medical Front Office Coordinator

University Of Maryland Medical System
12.2020 - 02.2024
  • Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
  • Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
  • Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
  • Maintained a well-organized front office environment, contributing to a positive patient experience.
  • Conducted thorough insurance verifications for accurate billing and reduced claim denials.
  • Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
  • Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
  • Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
  • Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
  • Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.

Esthetician

Serendipity Salon And Day Spa
06.2020 - 12.2020
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.

Esthetician

Beautiful Discovery Salon
12.2016 - 04.2020
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.

Manager/Assistant

Beautiful Discovery Salon
01.2011 - 04.2020
  • Enhanced client satisfaction by providing excellent customer service and maintaining the salon's cleanliness.
  • Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
  • Increased client retention with effective communication skills and timely appointment scheduling.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
  • Assisted in the training of new hires, sharing expertise and helping them adapt quickly to salon procedures and expectations.
  • Streamlined appointment bookings using computerized systems, reducing errors and enhancing overall productivity within the salon setting.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Education

High School Diploma -

Easton High School
Easton, MD
06.2010

Skills

  • Patient Scheduling
  • Payment Collection
  • Appointment Management
  • Office Administration
  • Insurance Verification
  • Patient Registration
  • HIPAA Compliance
  • Problem Solving

Timeline

Infusion Coordinator

Maryland Oncology Hematology
02.2024 - Current

Part Time Esthetician

Shore Skin Co. (Owner)
01.2021 - Current

Medical Front Office Coordinator

University Of Maryland Medical System
12.2020 - 02.2024

Esthetician

Serendipity Salon And Day Spa
06.2020 - 12.2020

Esthetician

Beautiful Discovery Salon
12.2016 - 04.2020

Manager/Assistant

Beautiful Discovery Salon
01.2011 - 04.2020

High School Diploma -

Easton High School

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