Lily Sadiq
Information Technology Specialist
Huntington Station,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Language
Work History
Lily Sadiq
Huntington Station, NY
1 1
IT Support Specialist
South Huntington School District
Huntington Station, NY
01.2022 - Current
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed backup and recovery of data assets to safeguard system availability.
- Delivered onsite technical support for [Number] employees.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Updated software to safeguard against security flaws.
- Answered questions and provided information to customers about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
Paraprofessional Print Shop
South Huntington Union Free School District
Huntington, NY
01.2015 - Current
- Processes documents for teachers and administrator staff
- Operate and maintain the copier machines
- Record and log requests by teachers and administrators
- Organize requests by date order, and process each requested by the date that is requested
- Order pagers and supplies for the print room
- Assist administrator with daily tasks.
Computer Technician
Fauna Food Corporation
Queens, NY
01.1998 - 01.2000
- Installing software or hardware
- Maintaining and repairing equipment
- Troubleshooting different computer issues
- Determining and installing appropriate security measures
- Configuring computer networks
- Providing technical support on-site or via phone 1
Account Receivable
David J. Louie Agency
New York, NY
01.1997 - 01.1998
- Posts customer payments by recording cash,checks, and credit card transactions
- Posts revenues by verifying and entering transactions form lock box and local deposits
- Update receivables by totaling unpaid invoices
- Maintains records by invoices, debits and credits
- Verifies validity of account discrepancies by obtaining and investigating information from sales, customer service departments and from customers
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collection by examining customer payment plans, payment history, credit line, coordinating contact with underwriter department
Education
NYC College of Technology
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Borough of Manhattan Community College
Skills
Typing, Microsoft Office, Google Doc and spreadsheet, Computer, Speak fluentlyIn Cantonese and Vietnamese
Inventory management
Coaching and mentoring
Employee scheduling
Relationship building
Effective leader
Budget development
Scheduling
Delegation
Employee reviews
Staff training/development
Critical Thinking
Self-Motivated
Teamwork and Collaboration
Interpersonal Communication
Timeline
IT Support Specialist
South Huntington School District
01.2022 - Current
Paraprofessional Print Shop
South Huntington Union Free School District
01.2015 - Current
Computer Technician
Fauna Food Corporation
01.1998 - 01.2000
Account Receivable
David J. Louie Agency
01.1997 - 01.1998
NYC College of Technology
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Borough of Manhattan Community College
Lily Sadiq
1 1