Lily Schaben

- Received and processed emergency, non-emergency, and alarm calls quickly, efficiently, and according to policy.

- Dispatched and documented calls for service utilizing computer-aided dispatch systems (CAD).

- Provided on-the-job training and coaching to Calltakers and Dispatchers as a Certified Training Officer (CTO).

- Supervised daily operations within the Guest Services. Park Quality, and Rides/Shows departments with teams of over 25 employees.

- Managed sales and cash-handling through a Point of Sale system, ensured proper operation of rides, led training of new-hire employees, and handled guest concerns to maximize satisfaction.