Lily Sharp

Manistee

Summary

I have perfected high-volume service without ever letting the 'hospitality' part slip!

years of professional experience

Docs on the River

09.2025 - 01.2026

Situational Awareness: I am very observant. I notice when a drink is 90% empty and other little details like when a table is ready to check out. I notice these things while talking to a regular and making a drink.
Emotional Intelligence: I understand people at a deep level and can relate to all different sorts of people.
Technical: I can handle money very well and understand the different POS systems like Clover and Toast.

Lena's Italian Restaurant

03.2024 - 02.2025

Genuine Warmth & Approachability: I make guests feel welcome and comfortable with a friendly smile, eye contact, and a real interaction.
Composure Under Pressure: In a chaotic environment I remain calm and efficient. Guests are reassured they are in good hands with me.
Clear & Concise Communication: I communicate clearly and efficiently with guests and kitchen/bar staff, making sure everyone is on the same page.

Westside Veterinary Hospital

06.2023 - 03.2024

Scheduling Management: Manage multiple different appointment schedules to optimize flow, minimizing wait times.
Maintaining a Clean & Safe Environment: Always checking the reception and waiting area are tidy and safe for both people and pets, often cleaning spills and messes.
Accurate & Detailed Record Keeping: Contain pet records including vaccination history, medical notes, client communications, and billing details.
Conflict Resolution: Manage frustrated pet owners calmly addressing concerns about costs or difficult diagnoses.

Manistee High School

Manistee, MI