Lily Smith
O'Fallon,MO
Summary
Experienced, articulate, energetic and results-driven manager, providing excellent customer service and leadership. Exceeding expectations in sales and Key Performance Indicators. Serving as an escalation point for clients and internal departments. Responsible for coaching, leading and developing employees. Outgoing, positive demeanor, specializing in efficiency, speed and process optimization, while building and cultivating rapport with private and commercial clients.
Overview
5
5
years of professional experience
Work History
Assistant Order Pick-Up and Delivery Manager
Menards Inc. - Home Improvement
Saint Ann, Missouri
05.2024 - Current
- Created detailed project plans outlining milestones, deliverables, timelines, resources needed, costs estimates, and quality standards.
- Coordinated resources across multiple teams to ensure successful completion of projects on time and within budget.
- Provide follow-through on all calls with confirmations and dissemination of requested information.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Established processes to ensure efficient workflow throughout the organization
- Resolves conflicts between employees, providing guidance on company policies and standard operating procedures.
- Acting General Manager, as needed, effectively closes the store and organizes departments for optimal performance.
Assistant Sales Manager
Menards
Saint Ann, USA
04.2024 - 05.2024
- Organized daily workflow and delegated tasks.
- Managed a team of sales representatives by providing guidance, training, and support.
- Created project proposals for clients, tracked progress on estimates, and reviewed completed projects.
- Established performance and service goals, and held associates accountable for individual performance.
- Supervised daily operations and sales functions to ensure maximization of revenue, customer satisfaction, and employee productivity.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Surpassed sales goals through implementation of effective marketing strategies.
Receiving Assistant Manager
Menards
St. Ann, USA
02.2024 - 04.2024
- Verified accuracy of shipments against purchase orders and invoices.
- Received, sorted and stored incoming items according to established procedures.
- Maintained records of received goods, rejected items, shortages and damages.
- Unloaded freight from trucks or other conveyances in a safe manner.
- Inspected products for quality assurance prior to stocking shelves.
- Operated forklifts, pallet jacks or other powered equipment to move materials within warehouse premises.
Full Time/Part Time Team Member
Menards
St. Ann, MO
08.2019 - 01.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Promoted products through effective merchandising techniques.
Education
Health Information Management -
East Central College
Rolla, MO06-2022
Missouri University of Science & Technology - Physics and Education
Missouri University of Science & Technology
Rolla, MO12.2021
Skills
- Marketing & Sales Expertise
- Inventory and Project Management
- Front-Office Operations
- Customer Relationship Management
- Key Holder Experience
- Personalized Account Management
- Order fulfillment
- Cross-Functional Teamwork
- Complaint resolution
- Complex Problem-Solving
- Staff Training and Development
Timeline
Assistant Order Pick-Up and Delivery Manager
Menards Inc. - Home Improvement
05.2024 - Current
Assistant Sales Manager
Menards
04.2024 - 05.2024
Receiving Assistant Manager
Menards
02.2024 - 04.2024
Full Time/Part Time Team Member
Menards
08.2019 - 01.2024
Health Information Management -
East Central College
Missouri University of Science & Technology - Physics and Education
Missouri University of Science & Technology
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