Lily Spear
Nashville,Tennessee
Summary
Offering strong interpersonal skills and eagerness to learn and excel in customer-focused environment, as well as deliver the ability to quickly grasp new concepts and apply problem-solving techniques. It is important to build fun and gentle relationships with people to give the role of customer service a unique and personal experience. Interested in management positions and training and am ready to use and develop organizational and communication skills in a customer-facing role.
Overview
4
4
years of professional experience
Work History
Customer Service Office Staff Member
Publix
05.2021 - Current
- Bagged groceries efficiently and provided carryout assistance to enhance customer satisfaction and a pleasurable shopping experience.
- Maintained cart availability by efficiently retrieving and organizing them throughout the store premises.
- Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
- Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.
- Managed high and low phone call volumes with exceptional professionalism, ensuring timely responses to customer needs.
- Coordinated effectively with other departments to resolve client concerns promptly and comprehensively.
- Managed the cash office operations efficiently at the end of the night.
- Managed cash register duties, ensuring precise transactions and a positive customer experience.
- Maintained cleanliness and organization of the store.
- Supervised team performance to ensure smooth operations during fluctuating workloads.
- Managed the customer service desk, ensuring efficient and effective resolution of customer inquiries.
- Processed money services transactions including Western Union, lottery, and money orders, making sure to prevent customers from fraud activity.
- Assisted multiple departments to ensure smooth operations during high-demand periods.
- Gained proficiency in pre-hire documentation processes, enhancing onboarding efficiency.
- Trained new associates in customer service protocols and procedures.
- Identified and reported suspicious behavior to prevent theft.
- Conducted drug tests on new associates and ensured timely dispatch of samples.
- Conducted comprehensive store tours for new associates to familiarize them with layout and operations.
- Facilitated efficient curbside pick-up operations through collaboration with Instacart.
- Managed printed schedules and coordinated with associates to ensure task completion.
- Coordinated the collection of uniform orders for both new and existing associates.
Education
High School Diploma -
Tennessee Connections Academy
White House, TN05-2023
Skills
- Strong work ethic
- Complaint handling
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Calm and professional under pressure
- Computer skills
- Adaptability and flexibility
- Money handling
- Decision-making
- Relationship building
- Phone etiquette
- Professionalism
- Policies and procedures adherence
- Document and records management
Timeline
Customer Service Office Staff Member
Publix
05.2021 - Current
High School Diploma -
Tennessee Connections Academy
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