Summary
Overview
Work History
Education
Skills
Timeline
Barista

Lily St. Clair

Manchester,NH

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

3
3
years of professional experience

Work History

Server/Bartender

Gaslight District Diner
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system Toast to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow, excellent guest experiences, and better service from all.

Front Desk Agent

Hilton Garden Inn
04.2024 - 09.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Host/Server

110 Grill
08.2021 - 01.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone using POS system Aloha, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

High School Diploma -

Nashua High School South
Nashua, NH
05-2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Hospitality service expertise

Timeline

Server/Bartender

Gaslight District Diner
04.2024 - Current

Front Desk Agent

Hilton Garden Inn
04.2024 - 09.2024

Host/Server

110 Grill
08.2021 - 01.2024

High School Diploma -

Nashua High School South

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Lily St. Clair