Lily Street
Pizza Hut
Wilmington,NC
2
years of professional experience
Results-oriented customer service professional with a proven track record in complaint handling and critical thinking. Committed to improving customer satisfaction and retention through effective communication and problem resolution strategies.
Work History
Customer Service Representative
2 Years- Handled customer inquiries and resolved issues to enhance satisfaction and retention.
- Processed orders accurately, ensuring timely delivery and service quality.
- Utilized POS system for efficient transaction processing and inventory management.
- Assisted in training new team members on customer service protocols and procedures.
- Maintained cleanliness and organization of dining area to meet health standards.
- Collaborated with kitchen staff to ensure accurate order preparation and timing.
- Gathered customer feedback to identify areas for service improvement and innovation.
- Monitored stock levels, reporting discrepancies to optimize inventory control processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor of Science
High School Diploma
- Honor Roll [22-23]
- Honor Roll [23-24]
- Honor Roll [24-25]
- Honor Roll [25-26]
- [SAT] Scholarship Recipient
- [4.29] GPA
- [Letter's for Rose] Member
- [Beta Club] Member
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Computer proficiency
Complaint handling
Complaint resolution
Timeline
Customer Service Representative
Pizza Hut
08.2024 - 08.2026Read More
University of North Carolina At Wilmington
Bachelor of Science
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Richlands High School
High School Diploma
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