Lily Stutznegger
Orem,UT
Summary
Dependable and personable professional with hands-on experience in customer service and clinical settings. Adept at managing schedules, handling sensitive situations, and supporting daily operations with efficiency and care. Brings a strong sense of responsibility, adaptability, and teamwork to any role, with a genuine commitment to creating positive experiences.
Overview
4
4
years of professional experience
Work History
Veterinary Technician
Payson Family Vet Hospital
Orem, UT
06.2025 - Current
- Assisted veterinarians and technicians with daily clinical operations in a fast-paced animal practice
- Safely restrained animals for examinations, blood draws, vaccinations, and medical procedures
- Collected blood samples and ran in-house diagnostic tests, accurately recording results
- Prepared and administered vaccines and medications under veterinary supervision
- Supported surgical procedures by prepping patients, assisting during surgery, and monitoring recovery
- Managed appointment scheduling, client communication, and medical records
- Maintained a clean, organized treatment area and followed proper sanitation protocols
- Provided compassionate care to animals and clear, empathetic communication to pet owners
Receptionist
Animal Medical Services
Orem, UT
11.2024 - 04.2025
- Served as the first point of contact for clients, providing friendly, professional, and compassionate customer service
- Scheduled appointments, managed phone calls, and coordinated patient flow in a busy veterinary clinic
- Maintained accurate patient records and updated medical information in clinic systems
- Communicated treatment plans, medication instructions, and post-visit care to pet owners
- Assisted with patient intake, restraint, and basic clinical support as needed
- Processed payments, invoices, and insurance documentation accurately
- Worked closely with veterinarians and technicians to ensure smooth daily operations
- Maintained a calm, organized front desk environment while handling emotional or urgent situations
Server
Olive Garden
Provo, UT
01.2022 - 09.2024
- Provided attentive, friendly table service in a high-volume restaurant environment
- Took accurate food and beverage orders while accommodating dietary needs and special requests
- Delivered meals efficiently while maintaining quality presentation and guest satisfaction
- Managed multiple tables at once, prioritizing tasks and maintaining a calm, positive demeanor
- Handled cash and card transactions accurately and responsibly
- Communicated effectively with kitchen staff and team members to ensure timely service
- Maintained cleanliness of dining areas and complied with food safety standards
- Created a welcoming, enjoyable dining experience that encouraged repeat guests
Education
BYU Idaho
Rexburg, Idaho01.2023
Skills
- Exceptional Customer Service & Warm Client Communication
- Veterinary & Animal Care Support
- Fast-Paced Multitasking & Time Management
- Creative Problem Solving & Critical Thinking
- Efficient Cash Handling & POS System Knowledge
- Scheduling, Office Organization & Administrative Support
- Strong Team Collaboration & Independent Work Ethic
- Adaptability in Dynamic, High-Stress Environments
Timeline
Veterinary Technician
Payson Family Vet Hospital
06.2025 - Current
Receptionist
Animal Medical Services
11.2024 - 04.2025
Server
Olive Garden
01.2022 - 09.2024
BYU Idaho