Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Lily Thorpe

Raleigh,NC

Summary

Proven leader with extensive experience in fast-paced food service environments, specializing in team management, workflow optimization, and effective marketing strategies. Demonstrated success in enhancing team performance through innovative coaching techniques and strategic social media engagement. Skilled in developing and implementing comprehensive training programs to foster professional growth and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

Chick-fil-A
Raleigh, NC
08.2024 - Current
  • Led and inspired the team to exceed service and efficiency targets through effective task delegation and activity coordination.
  • Conducted regular performance reviews to assess individual team member progress.
  • Elevated team skills and professional growth through personalized coaching and constructive feedback.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.

Coach

Pro3:5 Sports
Raleigh, NC
06.2021 - 08.2024
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
  • Instructed players on proper techniques, strategies, rules and regulations of the sport.
  • Managed multiple tasks while entertaining children at the same time.
  • Answered incoming calls, redirected callers to the appropriate personnel or department, and took the necessary messages.
  • Assisted with scheduling appointments for spaces per clients' requests.

Intern

Designed For Joy
Raleigh, NC
02.2023 - 12.2023
  • Utilized social media sites to communicate upcoming initiatives with the community.
  • Managed social media accounts for the company's products and services.
  • Led social media campaigns to increase engagement across multiple platforms.
  • Created content for email, web, and social media campaigns.
  • Managed the visual presentation of merchandise in the retail section of the store.
  • Assisted artisans in the making of products for online and in-store sale.

Education

Bachelor of Science -

College of Charleston
Charleston, SC

High School Diploma -

Sanderson High School
Raleigh, NC
06-2024

Skills

  • Customer Service Excellence
  • Staff Training and Development
  • Project Coordination
  • Social Media Management
  • Safety Compliance

Affiliations

  • Division 1 Softball Player at the College of Charleston

Accomplishments

  • Summa Cum Laude
  • All-Conference Player of the Year, Freshman and Senior year of high school
  • Academic All-Conference, Freshman through Senior year of high school

Certification

  • Microsoft Excel Expert Certified

References

References available upon request.

Timeline

Team Leader

Chick-fil-A
08.2024 - Current

Intern

Designed For Joy
02.2023 - 12.2023

Coach

Pro3:5 Sports
06.2021 - 08.2024

Bachelor of Science -

College of Charleston

High School Diploma -

Sanderson High School

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Lily Thorpe