Lily Trevino
Cheyenne Wells,CO
Summary
Dynamic and results-oriented professional with extensive experience in medical billing and customer service, notably with Keefe Memorial Health Service District.
Excelled in HIPAA compliance and multitasking, achieving efficient resolution of billing issues and enhancing patient satisfaction. Proven track record in improving collections management and fostering positive patient interactions.
Possesses exceptional skills in account management, compliance with healthcare regulations, and problem-solving. Adept at navigating complex billing systems and ensuring accurate claim submissions. Known for collaborative teamwork, flexibility, and results-driven approach in fast-paced environments. Dependable and adaptable, consistently delivering precise and efficient billing operations.
Overview
16
16
years of professional experience
Work History
Medical Billing Clerk
Keefe Memorial Health Service District
02.2013 - Current
- Ensured timely submission of claims by accurately preparing and submitting medical bills to insurance companies within specified deadlines.
- Navigated complex billing situations, working with insurance companies and patients to resolve issues in a timely manner.
- Managed high volume of daily billing tasks, prioritizing work efficiently in order to meet tight deadlines without compromising accuracy.
- Contributed to staff training initiatives, sharing knowledge of best practices in medical billing procedures and systems usage with new team members.
- Enhanced team productivity through cross-training and supporting colleagues in their tasks during peak workload periods.
- Reduced outstanding account receivables with diligent follow-up on unpaid claims, negotiating payment plans when necessary for patient satisfaction.
- Conducted regular audits of patient accounts, identifying inaccuracies or discrepancies that required correction or adjustment.
- Continuously updated professional skills through ongoing education and training opportunities, staying informed on changes in healthcare industry standards and trends.
Office Assistant
Cheyenne County Abstract
11.2011 - 02.2013
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Registration Clerk
Keefe Memorial Health Service District
08.2008 - 10.2011
- Completed registration paperwork daily, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
Education
High School Diploma -
Cheyenne Wells School
Cheyenne Wells, CO05.2003
Skills
- Multitasking and Organization
- Work Prioritization
- Critical Thinking
- Medicare, Medicaid, Commercial, Private Insurance Billing and Claims Processing
- Patient Billing
- Denial Management
- Collections Management
- Customer Service
- Teamwork and Collaboration
- Billing and Collections Procedures
Languages
Spanish
Full Professional
Timeline
Medical Billing Clerk
Keefe Memorial Health Service District
02.2013 - Current
Office Assistant
Cheyenne County Abstract
11.2011 - 02.2013
Registration Clerk
Keefe Memorial Health Service District
08.2008 - 10.2011
High School Diploma -
Cheyenne Wells School
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