Magan Hubbard
Blackey,KY
Summary
Reliable and competent Medical Billing professional with exceptional data entry and customer service skills.
Overview
21
21
years of professional experience
Work History
Medical Billing Clerk
Quantum
01.2023 - 04.2026
- Processed insurance claims using billing software to ensure timely reimbursements.
- Reviewed patient records for accuracy and completeness prior to submission.
- Communicated with healthcare providers to resolve billing discrepancies efficiently.
- Updated patient financial information to guarantee accuracy.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to patient needs in timely manner
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept work area clean and neat to give visitors positive first impression.
- Maintained a well-organized work area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Medical Billing Clerk
Primary Care Centers of Eastern Kentucky
Hazard, KY
08.2014 - 04.2022
- Maintained organized documentation of claims and payment receipts for audits.
- Collaborated with team members to streamline workflows and improve accuracy in billing processes.
- Provided training support for new staff on billing software and best practices.
- Monitored payment trends and reported findings to management for strategic decision-making.
- Collaborated with healthcare providers to ensure proper documentation was submitted for accurate claim processing, reducing denials due to incomplete or incorrect information.
- Navigated complex billing situations, working with healthcare providers, insurance companies, and patients to resolve issues in a timely manner.
Medical Billing Clerk
East Ky Medical Billing
Whitesburg, KY
01.2005 - 08.2014
- Maintained accurate patient records, updating demographic information and insurance details as needed for a seamless billing process.
- Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Assisted patients with inquiries regarding bills, providing clear explanations of charges and answering questions related to insurance coverage or payment options.
- Verified insurance of patients to determine eligibility.
- Liaised between patients, insurance companies, and billing office.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
High School Diploma -
Letcher High School
Letcher, KY06.2004
Skills
- Claim submission
- Insurance verification
- Medical terminology
- Denial management
- Schedule management
- Patient billing
- Collections management
- Payment posting
- Teamwork and collaboration
- Customer service
- Multitasking and organization
- Critical thinking
- Verbal and written communication
- Collection calls
- Account follow-up
- Teamwork
Timeline
Medical Billing Clerk
Quantum
01.2023 - 04.2026
Medical Billing Clerk
Primary Care Centers of Eastern Kentucky
08.2014 - 04.2022
Medical Billing Clerk
East Ky Medical Billing
01.2005 - 08.2014
High School Diploma -
Letcher High School