Cassanderia Collins
Jenkins,KY
Summary
Experienced Medical Billing Clerk with a strong background in clinical and hospital billing, healthcare administration, customer service and date entry. Detail-oriented and organized professional with experience in medical billing, emergency medical services, retail management, and technical customer support. Recognized for accuracy, professionalism, and the ability to adapt quickly in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Medical Billing Clerk
Mountain Comprehensive Health Corporation
Whitesburg Ky
12.2023 - Current
- Processed patient billing information using electronic health record systems.
- Reviewed and verified insurance claims for accuracy and compliance.
- Assisted in resolving billing discrepancies with healthcare providers and patients.
- Managed high volume of daily billing tasks, prioritizing work efficiently in order to meet tight deadlines without compromising accuracy.
Medical Billing Clerk
Appalachian Regional Hospital
Whitesburg Ky
08.2021 - 12.2023
- Adapted to new billing software, enhancing operational efficiency.
- Participated in training sessions to improve knowledge of billing procedures and regulations.
- Reviewed and verified insurance claims for accuracy and compliance.
- Enhanced team productivity through cross-training and supporting colleagues in their tasks during peak workload periods.
Call Center Reprsentative
Sykes
Wise, VA
02.2021 - 08.2021
- Responded to customer inquiries, providing solutions and ensuring satisfaction.
- Managed high call volumes while maintaining quality standards in service delivery.
- Documented customer interactions accurately using CRM software for improved record-keeping.
- Collaborated with team members to enhance communication strategies and reduce response times.
Firefighter and Emergency Medical Technician (EMT)
Neon Fire and Rescue
Fleming-Neon Ky
10.2006 - 02.2018
- Responded to emergency calls, providing immediate assistance and assessing situations for effective response.
- Conducted fire prevention education programs, increasing community awareness and safety practices.
- Operated firefighting equipment and tools, ensuring optimal performance during emergency situations.
- Collaborated with team members to develop and implement effective firefighting strategies in high-pressure environments.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
Manager
Shoe Show
Whitesburg, KY
02.2006 - 10.2006
- Led team in achieving sales targets through effective training and performance management.
- Implemented inventory management strategies to optimize stock levels and reduce costs.
- Developed employee schedules to ensure adequate coverage during peak business hours.
- Analyzed sales data to identify trends and improve merchandising strategies.
Data Entry
Image Entry
Jenkins Ky
10.2002 - 12.2005
- Maintained accurate records through diligent data entry and regular updates to company databases.
- Reduced errors in data entry by maintaining accurate records and double-checking information.
- Streamlined data entry procedures for increased efficiency and reduced errors.
- Enhanced team productivity with accurate and timely data entry tasks.
Education
Associate of Applied Science - Business
Southeast Community College
Whitesburg KyAssociate of Arts -
Southeast Community College
Whitesburg KySkills
- ICD-10 proficiency
- Patient billing
- Insurance verification
- CPT knowledge
- HIPAA compliance
- Claim submission
Timeline
Medical Billing Clerk
Mountain Comprehensive Health Corporation
12.2023 - Current
Medical Billing Clerk
Appalachian Regional Hospital
08.2021 - 12.2023
Call Center Reprsentative
Sykes
02.2021 - 08.2021
Firefighter and Emergency Medical Technician (EMT)
Neon Fire and Rescue
10.2006 - 02.2018
Manager
Shoe Show
02.2006 - 10.2006
Data Entry
Image Entry
10.2002 - 12.2005
Associate of Applied Science - Business
Southeast Community College
Associate of Arts -
Southeast Community College