Tiffany Hudson
Covington,La
Summary
Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills. Efficient billing professional with Number years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
21
21
years of professional experience
Work History
Medical Billing Clerk
LCMC
Covington, LA
02.2014 - Current
- Updated patient financial information to guarantee accuracy.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Assisted patients with inquiries regarding bills, providing clear explanations of charges and answering questions related to insurance coverage or payment options.
- Maintained accurate patient records, updating demographic information and insurance details as needed for a seamless billing process.
- Navigated complex billing situations, working with healthcare providers, insurance companies, and patients to resolve issues in a timely manner.
- Streamlined the billing process by implementing efficient medical coding practices, resulting in reduced errors and improved revenue collection.
- Collaborated with healthcare providers to ensure proper documentation was submitted for accurate claim processing, reducing denials due to incomplete or incorrect information.
- Enhanced team productivity through cross-training and supporting colleagues in their tasks during peak workload periods.
- Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified insurance of patients to determine eligibility.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
Team Manager/medical Record Tech
Med South Record Management
Mandeville, LA
11.2006 - 02.2014
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Facilitated meetings to communicate team performance goals and results.
- Developed performance measurement strategies, identifying areas for improvement.
- Established and maintained performance, quality and service standards for professional customer care.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Implemented training programs to maximise team member development and potential.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Developed strong relationships with local hospitals, resulting in seamless coordination during medical emergencies.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms.
- Enhanced dispatcher training programs for more effective communication with first responders.
911 Emergency Dispatcher
St Tammany Sheriff
Covington, La
08.2003 - 10.2004
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Education
Early Childhood Education
Nicholls State University
Thibodaux, LACertificate - Medical Billing And Coding
Penn Foster Career School
Scranton, PA05.2006
Skills
- ICD-10 Proficiency
- CPT Knowledge
- HIPAA Compliance
- Claim submission
- Claims Management
- Insurance Verification
- Data entry proficiency
- Prior authorization processing
- Appointment Scheduling
- Documentation and paperwork
- Microsoft Office
- Effective communication skills
- Application Review
- Interviewing
- Proficiency in Software
- Verbal Communication
- Data Entry
- Medicaid knowledge
- Telephone Etiquette
- Benefits Administration
- Authorizations understanding
- Document processing
- Fraud knowledge
- Performance monitoring
- Audit Support
- Account Management
- Data Analytics
Timeline
Medical Billing Clerk
LCMC
02.2014 - Current
Team Manager/medical Record Tech
Med South Record Management
11.2006 - 02.2014
911 Emergency Dispatcher
St Tammany Sheriff
08.2003 - 10.2004
Early Childhood Education
Nicholls State University
Certificate - Medical Billing And Coding
Penn Foster Career School