Irene Marie Camacho
Reno
Summary
Dedicated professional with a background in medical billing and patient services. Skilled in resolving discrepancies and enhancing patient satisfaction through effective communication. Eager to leverage expertise in billing operations and customer support to drive operational efficiency.
Overview
5
5
years of professional experience
Work History
Medical Billing Clerk
Guam Regional Medical City
Dededo, Gu
02.2026 - Current
- Processed patient billing statements using advanced medical billing software.
- Ensured accuracy of insurance claims submissions and follow-ups.
- Maintained organized financial records to support billing operations.
- Assisted in resolving discrepancies related to patient accounts efficiently.
- Collaborated with healthcare providers to clarify billing inquiries and resolve issues.
- Updated patient information in electronic health record systems for accuracy.
- Adhered to regulatory guidelines to maintain compliance in billing practices.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Managed high volume of daily billing tasks, prioritizing work efficiently in order to meet tight deadlines without compromising accuracy.
Patient Service Representative
Seventh Day Adventist Clinic
Tamuning, Gu
05.2024 - 02.2026
- Managed patient check-ins and appointment scheduling to ensure seamless clinic operations.
- Assisted patients with insurance inquiries, enhancing understanding of coverage options.
- Maintained accurate patient records in electronic health record (EHR) systems for compliance and efficiency.
- Collaborated with healthcare providers to resolve patient issues and improve service delivery.
- Trained new staff on clinic procedures, enhancing team performance and service quality.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Front Desk Agent
Pacific Island Club
Tumon, GU
12.2022 - 05.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Coordinated room assignments using property management software to optimize occupancy rates.
- Maintained accurate records of reservations, cancellations, and special requests for guests.
- Implemented process improvements that enhanced guest satisfaction and streamlined front desk workflows.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Prepared reports on guest satisfaction levels and other metrics.
Warehouse Production Associate
Tesla Gigafactory 1
Sparks, NV
05.2021 - 09.2021
- Operated automated assembly equipment to ensure timely production flows.
- Conducted quality checks on finished products to maintain high standards.
- Collaborated with team members to optimize workflow and efficiency.
- Trained new associates on safe handling of materials and equipment.
- Assisted in maintaining cleanliness and organization of work areas for safety compliance.
- Resolved operational issues promptly to minimize downtime in production processes.
- Optimized storage space by reorganizing product placement based on demand patterns and seasonal fluctuations.
- Increased productivity with proactive communication between departments, facilitating smooth workflow across operations.
- Conducted routine equipment inspections, identifying necessary repairs or replacements to prevent downtime or delays.
- Consistently lifted materials weighing as much as 50 pounds.
- Drove forklifts, pallet jacks and other equipment to move materials.
Education
High School Diploma -
Northe Valleys High School
Reno05-2021
Skills
- ICD-10 proficiency
- CPT knowledge
- HIPAA compliance
- Claim submission
- Patient charting
- Medical terminology
- Patient billing
- Billing and coding
- Payment posting
- Customer service
- Insurance claims processing
- Cash handling
- Oral and written communications
- Listening skills
- Administrative skills
Timeline
Medical Billing Clerk
Guam Regional Medical City
02.2026 - Current
Patient Service Representative
Seventh Day Adventist Clinic
05.2024 - 02.2026
Front Desk Agent
Pacific Island Club
12.2022 - 05.2024
Warehouse Production Associate
Tesla Gigafactory 1
05.2021 - 09.2021
High School Diploma -
Northe Valleys High School