Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Vang

Collinsville,OK

Summary

Senior Resolution Coordinator with expertise in streamlining resolution processes and creating user-friendly documentation. Demonstrated success in boosting team efficiency through strategic communication and problem-solving, leading to higher customer satisfaction rates. Committed to continuous improvement and adept at quickly acquiring new skills. Strong work ethic and adaptability enhance performance in both independent and collaborative environments.

Overview

9
9
years of professional experience

Work History

Senior Resolution Coordinator

Wal-Mart
Collinsville, Ok
08.2025 - Current
  • Coordinated resolution processes for customer inquiries and concerns.
  • Developed user-friendly guides for common resolution procedures.
  • Participated in training sessions to enhance problem-solving skills and knowledge.
  • Drafted written responses to customer inquiries in a timely manner while following established guidelines.
  • Communicated resolutions to customers over customer calls.
  • Executed troubleshooting steps to effectively resolve customer issues

Kit Assembler

Muncie Power Products
Tulsa, OK
08.2016 - 10.2021
  • Assembled kits following detailed production instructions and specifications.
  • Inspected components for quality assurance before assembly.
  • Maintained a clean and organized workspace to promote safety standards.
  • Managed inventory of materials needed for kit assembly operations.

Picker

Educational Development Corp
Tulsa, OK
05.2016 - 08.2016
  • Collaborated with team members to streamline picking processes and workflows.
  • Ensured compliance with safety regulations while handling and organizing materials.
  • Acquired products for order fulfillment

Education

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
05-2014

Medical Assisting -

Tulsa Tech
Tulsa
05-2014

Skills

  • Customer service
  • Issue resolution
  • Time management
  • Process improvement

Timeline

Senior Resolution Coordinator

Wal-Mart
08.2025 - Current

Kit Assembler

Muncie Power Products
08.2016 - 10.2021

Picker

Educational Development Corp
05.2016 - 08.2016

High School Diploma -

Broken Arrow High School

Medical Assisting -

Tulsa Tech

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