Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lily Warden

Meridian,ID

Summary

Dynamic Case Manager and CBRS provider with a strong work ethic and exceptional customer service skills, honed at Clarvida. Advanced in utilizing advanced computer skills to efficiently manage client documentation, while providing empathetic support to improve clients' quality of life. Committed to exceeding expectations and fostering positive outcomes in challenging environments.

Overview

5
5
years of professional experience

Work History

Case Manager/CBRS Provider

Clarvida
Nampa, ID
10.2024 - Current
  • In my role as a Case Manager, I perform multiple duties pivotal to the company's success and public reach. I act as a guide for adult and adolescent clients to essential resources, such as transportation, employment, housing, financial aid, government assistance programs, and more. As a Community-Based Rehabilitation Services provider, I meet clients to provide services in the comfort of their homes, increasing their access to these vital resources. Duties I perform include working with adult and adolescent clients to teach them budgeting skills, social skills, coping techniques, and more, to improve their quality of life. An additional duty I perform in both of these roles is navigating the EHR system efficiently to track and update documents, such as treatment plan updates, discharge summaries, and daily progress notes, to ensure each case is documented thoroughly.

SERVER

Yard House (Darden Restaurants)
Meridian, ID
09.2022 - 12.2024
  • My main duties serving at Yard House consisted of following the steps of service and making sure that each customer left satisfied that their needs were met. I’m a passionate, dedicated, and reliable worker who is careful to follow the rules and expectations set for me to provide guests with an unforgettable experience and my coworkers and managers with a team member they can count on in any situation.

SERVER

ZANY GRAZE (HAPPY DAY CORPORATION)
Lewiston, ID
06.2021 - 07.2022
  • As a server at Zany Graze, my duties included following the steps of service, completing daily cleaning and organization tasks, carefully inputting guests' orders to prevent allergen contamination, and ensuring each guest left satisfied that all of their needs were met. Providing excellent customer service and adding to the success of the restaurant were two of my highest priorities while employed here.

COVID-19 SCREENER

TRI STATE MEMORIAL HOSPITAL
Clarkston, WA
06.2020 - 08.2020
  • As a COVID-19 screener, I performed several essential duties to prevent the spread of COVID-19 within the hospital and the community. This included taking patients' temperatures, asking patients a series of questions to determine their eligibility to enter the hospital, and sanitizing the waiting room for the Radiology and Emergency Room departments. Additionally, I cleaned medical supplies, assisted patients with checking in, and led patients to the triage room in the ER to allow them access to medical assistance.

Education

Bachelor of Science - Psychology With Emphasis in Forensic Psychology

Grand Canyon University
Phoenix, AZ
04.2024

Skills

  • CUSTOMER SERVICE - After spending approximately five combined years working with the public within the restaurant and behavioral health industries, I’ve gained an advanced level of experience in customer service I’ve learned how to analyze clients to determine their needs, deescalate aggressive and angry clients, and use active listening, communication, empathy, problem-solving skills, efficiency, patience, and a positive attitude to provide exceptional services to each and every client I have the pleasure of interacting with
  • COMPUTER SKILLS - Completing my degree online has allowed me to develop excellent computer skills I am a skilled typer, averaging 100 wpm with 98% accuracy I mastered Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Canva, and more while completing assignments throughout my undergraduate program
  • WORK ETHIC - As someone who chose to complete my degree online, it provided me the opportunity to work full-time and support myself while doing so As a result, I have grown to wholly understand and appreciate the value of hard work and possessing a strong, unbreakable work ethic One thing I am most proud of is my ability and determination to give any job or task my full attention and commitment, ensuring that it receives the time, effort, attention to detail, and work required to establish that I’ve gone above and beyond expectations

References

  • Happily provided upon request

Timeline

Case Manager/CBRS Provider

Clarvida
10.2024 - Current

SERVER

Yard House (Darden Restaurants)
09.2022 - 12.2024

SERVER

ZANY GRAZE (HAPPY DAY CORPORATION)
06.2021 - 07.2022

COVID-19 SCREENER

TRI STATE MEMORIAL HOSPITAL
06.2020 - 08.2020

Bachelor of Science - Psychology With Emphasis in Forensic Psychology

Grand Canyon University

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