Lily Wilder
Livonia
Summary
Reliable supervisor with experience managing staff, supporting daily theater operations, and working in fast-paced environments. Promoted internally after demonstrating leadership, teamwork, and strong problem-solving skills. Experienced in coordinating staff, handling shift responsibilities, and maintaining smooth day-to-day operations. Additional hospitality experience as a seasonal host, welcoming guests and assisting with shopping experience. Adaptable, dependable, and comfortable working collaboratively with teams.
Overview
2
2
years of professional experience
Work History
Supervisor
Phoenix Theatres
Livonia, MI
08.2024 - Current
- Supervise daily theater operations, including ushers, concession staff, and guest service activities to ensure smooth shifts.
- Delegate tasks and monitor performance of team members, stepping in to assist during peak times.
- Support concession and box office operations by assisting with ticket sales, concessions, guest questions, and phone inquiries as needed.
- Train new employees on job duties, customer service standards, safety procedures, and operational expectations.
- Schedule and coordinate employee breaks while maintaining coverage and efficiently across all areas.
- Oversee auditorium readiness, including masking changes and show setup procedures.
- Ensure compliance with company standards for cleanliness, guest experience, and operational procedures.
- Respond to guest or operational issues and escalate or resolve problems as needed.
Usher
Phoenix Theatres
Livonia, MI
06.2024 - 08.2024
- Maintained cleanliness of auditoriums and common areas, including proactive cleaning of spills, trash, and high-traffic spaces.
- Ensured supplies and guest service items were consistently stocked and readily available throughout shifts.
- Delivered high-quality guest service by assisting with seating, ticket verification, and theater guidance in a fast-paced environment.
- Identified and promptly reported maintenance, safety, or customer concerns to management.
- Supported overall theater operations by staying alert to guest needs and assisting team members during peak showtime.
- Contributed to a safe, organized, and welcoming environment though consistent attention to detail and upkeep.
Host
Bella Mia Dressed Up
Plymouth, MI
03.2024 - 04.2024
- Coordinated customer reservations to ensure guests received personalized assistance with dress selection.
- Helped organize merchandise and store layout for a smooth shopping experience.
- Informed customers about store policies and addressed questions or concerns regarding purchases.
- Built trust with customers by providing honest feedback, ensuring comfort, and supporting positive shopping experiences.
- Provided a friendly and professional first impression by welcoming and assisting customers as they entered the store.
Education
No Degree -
Schoolcraft College
Livonia, MIHigh School Diploma -
Franklin High School
Livonia, MI05-2025
Skills
- Customer service
- Attention to detail
- Employee motivation
- Conflict resolution
- Multitasking
- Time management
- Excellent communication
- Organizational skills
- Employee training
- Problem-solving
Timeline
Supervisor
Phoenix Theatres
08.2024 - Current
Usher
Phoenix Theatres
06.2024 - 08.2024
Host
Bella Mia Dressed Up
03.2024 - 04.2024
No Degree -
Schoolcraft College
High School Diploma -
Franklin High School
Objective
Experienced in theater operations with background as a host, usher, and supervisor seeking a management position at Phoenix Theatres. Skilled in team leadership, customer service, and fast-paced operations, with a strong focus on guest experience and efficiency.