Lily Williams
Sandusky,OH
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Lead Beauty Advisor
Sally Beauty Holdings Inc.
06.2023 - Current
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Processed payments, entering sales in register for prompt customer service.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Maintained counter and display areas for cleanliness and organization.
- Recommended specific hair and beauty products to meet individual customer needs.
Shift Lead
Starbucks
09.2022 - 04.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cafe Lead
Books A Million
03.2021 - 09.2022
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs..
Education
High School Diploma -
Bellevue High School
Bellevue, OH05.2020
Skills
- Customer Consultations
- Individualized Assessments
- Selling Skills
- Customer Satisfaction
- Time Management
- Front-End Operations
- Maintaining Clean Work Areas
- Customer Experience
- Team Collaboration
- Counter Management
- Adaptability and Flexibility
- Industry Standards
Timeline
Lead Beauty Advisor
Sally Beauty Holdings Inc.
06.2023 - Current
Shift Lead
Starbucks
09.2022 - 04.2023
Cafe Lead
Books A Million
03.2021 - 09.2022
High School Diploma -
Bellevue High School
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