Lilyana Graney
Islip Terrace
Summary
Hardworking and passionate, experienced in time management and problem solving. Developed foundational education in High School and looking to pursue Medicine as a future career. Strongly interested in getting involved with research at Binghamton University to continue expanding knowledge and get further involved with future career path.
Overview
1
1
year of professional experience
Work History
Receptionist
Dr. Sarah Schwartz- OB/GYN
10.2024 - Current
- Greeted patients, and directed them to appropriate departments.
- Answered multi-line phone system, addressing inquiries and routing calls efficiently.
- Managed scheduling for appointments, ensuring patients' access to healthcare.
- Handled incoming and outgoing mail, ensuring timely delivery of communications.
- Aided patients in expressing concerns to their doctor.
- Maintained organized filing systems for documents, enhancing accessibility and efficiency.
- Confirmed appointments, communicated with patients, and updated patients' records.
- Kept the reception area clean and neat to give patients a positive first impression.
- Helped resolve patients' problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Arts - Biology
Binghamton University
Binghamton, NY05-2028
High School Diploma -
East Islip High School
Islip Terrace, NY06-2025
Skills
- Patient greeting
- Multi-line phone handling
- Appointment scheduling
- Patient communication
- Problem resolution
- Record updating
- Customer service skills
- Time management
- Conflict management
- Schedule management
- Team collaboration
- Workflow organization
Timeline
Receptionist
Dr. Sarah Schwartz- OB/GYN
10.2024 - Current
Bachelor of Arts - Biology
Binghamton University
High School Diploma -
East Islip High School