Lilyana Harding
San Angelo,TX
Summary
Adept at juggling multiple tasks, I enhanced customer satisfaction at BoomerJacks Bar and Grill by streamlining seating processes and supporting team members, showcasing strong multitasking and team collaboration skills. Demonstrated exceptional customer service, ensuring positive experiences and maintaining composure in high-pressure situations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Ethicon position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Waitress
Cotton Patch Cafe
San Angelo
08.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Host
BoomerJacks Bar and Grill
Grapevine Tx
07.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Cashier
Raising Canes
San Angelo Tx
12.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School S -
Central High School
San Angelo, TX05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Memory retention
Timeline
Waitress
Cotton Patch Cafe
08.2024 - Current
Host
BoomerJacks Bar and Grill
07.2024 - 08.2024
Cashier
Raising Canes
12.2022 - 07.2024
High School S -
Central High School