Lilyana Harrison
Six Flags St. Louis
Eureka,MO
6
years of professional experience
Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.
Work History
Retail Supervisor
3 Years 8 Months- Supervised retail associates, assigned daily tasks, and maintained consistent guest service standards.
- Trained team members on POS procedures, cash handling, and merchandise presentation.
- Monitored inventory levels, restocked sales floors, and supported accurate stockroom organization.
- Resolved guest concerns promptly while maintaining friendly, efficient transaction flow.
- Opened and closed retail locations, securing registers and verifying daily cash balances.
- Coordinated product displays and seasonal merchandising to support sales and park standards.
- Assisted with schedule adjustments, labor coverage, and workload distribution during peak periods.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Trained and oriented associates to maximize team performance.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Improved customer satisfaction scores with personalized service and prompt resolution of complaints.
- Spearheaded successful loyalty program, increasing repeat business and customer engagement.
- Prepared espresso beverages, drip coffee, and teas to order following standard recipes and quality guidelines.
- Operated point-of-sale system to process orders, handle payments, and communicate customer preferences accurately.
- Restocked milk, syrups, cups, and café supplies to keep service areas fully prepared.
- Greeted customers warmly, answered menu questions, and recommended drinks based on preferences.
- Followed food safety and sanitation procedures while handling ingredients and cleaning equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Cashier
7 Months- Processed cash, card, and mobile payments accurately at point of sale.
- Greeted customers warmly and resolved checkout questions with professionalism.
- Scanned merchandise, applied discounts, and verified pricing details before completing transactions.
- Balanced cash drawer and maintained accurate register records throughout shifts.
- Supported returns, exchanges, and merchandise adjustments following store policies.
- Bagged purchases efficiently while keeping checkout area organized and clean.
- Assisted with stocking, merchandising, and floor recovery during slower periods.
- Communicated store promotions and loyalty opportunities to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
Team Member
1 Year 5 Months- Prepared menu items following food safety standards and recipe procedures
- Operated cash register, processed orders, and handled customer payments accurately
- Maintained clean, organized workstations throughout busy service periods
- Restocked supplies, ingredients, and packaging to support continuous operations
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Reduced wait times for customers by implementing more efficient checkout process.
- Increased sales through effective product placements and persuasive communication skills.
- Improved customer satisfaction by quickly helping each person find desired items.
- Operated kitchen tools and service equipment while following workplace safety practices.
- Followed recipe instructions and production procedures for consistent food quality.
- Restocked supplies, ingredients, and service items to support continuous operations.
- Maintained clean workstations, dining areas, and equipment throughout shift.
- Assisted with front-line service, order accuracy, and timely customer support.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Communicated with team members to coordinate tasks and resolve service needs.
- Supported successful marketing campaigns by promoting special offers and discounts to customers at the point of sale.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
Retail Team Lead
8 Months- Supervised retail associates to deliver fast, courteous guest service across assigned location.
- Trained new team members on POS procedures, cash handling, and merchandise standards.
- Monitored inventory levels and replenished stock to maintain organized, guest-ready displays.
- Processed transactions accurately while balancing registers and following cash control procedures.
- Resolved guest concerns promptly to support positive shopping experiences and repeat visits.
- Coordinated daily opening and closing tasks to keep retail operations running smoothly.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Boosted employee morale by recognizing achievements, celebrating successes, and promoting a supportive culture.
- Resolved escalated customer complaints with diplomacy, preserving the company''s reputation for excellent service.
- Conducted thorough staff training sessions on new products, promotions, policies, or procedures to ensure consistent knowledge across the team.
- Streamlined inventory management processes by organizing stockroom procedures and optimizing product placement on the sales floor.
- Maintained store cleanliness, organization, and visual merchandising standards for an optimal shopping experience.
- Monitored daily sales reports to track progress toward goals, identifying opportunities for improvement or corrective action as needed.
- Assisted in creating innovative marketing campaigns that ultimately drove traffic into the store and increased sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
Retail Team Member
1 Year 3 Months- Assisted guests with product selection, sizes, and park souvenir inquiries.
- Restocked shelves and maintained organized displays throughout retail locations.
- Supported store cleanliness by straightening merchandise and removing clutter.
- Resolved guest concerns promptly while maintaining friendly service standards.
- Verified pricing, promotions, and item tags for accurate checkout.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Reduced employee turnover by fostering a supportive work culture that encouraged teamwork and open communication among staff members.
- Improved store''s overall operational efficiency by taking initiative in identifying areas for improvement and suggesting actionable solutions.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Retail Team Member
9 Months- Processed merchandise sales and cash transactions accurately at point-of-sale systems.
- Balanced register drawers and followed cash-handling procedures.
- Followed safety, loss-prevention, and operational policies in high-volume retail areas.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
- Maintained updated product knowledge through regular participation in trainings, enabling confident promotion of items to potential buyers.
- Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted guests with product selection, sizes, and park souvenir inquiries.
- Restocked shelves and maintained organized displays throughout retail locations.
Education
Associate of Arts - Environmental Biology
High School Diploma
Skills
Task delegation
Store organization
Inventory control
Staff training and development
Store maintenance
Inventory and stocking
Organizational skills
Leadership development
Physical stamina
Drawing
Digital Art
Remembering Orders
Timeline
Cashier
Once Upon A Child Franchise
10.2025 - 05.2026Read More
Team Member
Popeyes® Louisana Kitchen
12.2023 - 05.2025Read More
Retail Supervisor
Six Flags St. Louis
03.2023 - CurrentRead More
Retail Team Lead
Six Flags St. Louis
07.2022 - 03.2023Read More
Retail Team Member
Michaels Arts and Crafts
08.2021 - 05.2022Read More
Retail Team Member
Six Flags St. Louis
04.2021 - 07.2022Read More
Jefferson County Community College
Associate of Arts from Environmental Biology
Read More
Eureka Highschool
High School Diploma
Read More