Lilyana Roberts

Customer service representative I would take phone calls for customers and help them with their credit cards and inquiries on their account

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

I would help customers sitting them at their tables and answering phone calls taking to-go orders and preparing them and handing them to the customer

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

I would help remodel the store and build the shelves and also would stock the store and help associates when they needed assistance

• Optimized store layout by analyzing floor plans and implementing necessary changes.
• Implemented creative solutions to maximize storage space during the merchandising phase of the remodel process.
• Achieved timely completion of remodel projects by efficiently organizing and prioritizing daily tasks.