LILYANA WAGNER
Allentown,PA
Summary
Highly-motivated employee with desire a to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Consistently preforms on a high level with sales and marketing.
Overview
1
1
year of professional experience
Work History
Management Assistant
Enterprise Rent-A-Car
Nazareth, PA
07.2024 - Current
- Successfully passed MQI in 9 months (Promotion to Management Assistant).
- Brought new skills and ideas, which included scheduling techniques and organizational skills, to help the branch run more smoothly.
- Developed employees by assisting them in their sales techniques and MQI studies.
- Maintained a high ESQI by using the 5-Step Plan.
- Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
- Continuously arrived to work with a positive and upbeat attitude to boost morale within my team.
Management Trainee
Enterprise Rent-A-Car
Easton, PA
07.2023 - 06.2024
- Best-in-class at TS3.
- Attended multiple Elite Clubs and consistently qualified each month on the Matrix.
- Developed and implemented strategies to improve customer service experience, in order to achieve a high ESQI.
- Developed relationships with new and existing accounts and clients.
- Learned company processes, underwriting, and employee role functions in order to prevent future financial risks.
- Accomplished a career insurance rate of 38.69 with a 15% CDW sales rate.
- Attended marketing calls with colleagues to increase profitability and growth within the branch.
- Enhanced leadership abilities through training and employee development.
- Supported other business lines, such as Car Sales and Business Rental, by sending in quality leads that led to profitability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
Bachelor of Science - Psychology
Temple University
Philadelphia, PA05-2023
Skills
- Organization
- Time Management
- Personable
- Flexible and Adaptable
- Leadership
- Customer Service
- Employee Mentoring
- Communication
- Sales and Marketing
Timeline
Management Assistant
Enterprise Rent-A-Car
07.2024 - Current
Management Trainee
Enterprise Rent-A-Car
07.2023 - 06.2024
Bachelor of Science - Psychology
Temple University
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