- Offering time and support to shelters for the homeless, women, and animals
- I participate in low-impact exercises to strengthen core muscles
- Outdoor Recreation
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy helping others and giving back to the community
- Pilates
- Hiking
- Kayaking
- Homelessness Outreach
Charmaine Sharpness
Parkville,MD
Summary
Dynamic management assistant skilled in coordinating administrative tasks and providing technical support. Known for exceptional problem-solving abilities and strong organization skills, ready to enhance team efficiency and drive project success.
Results-driven professional with extensive experience in administrative functions and IT management. Demonstrated ability to improve workflows, support project initiatives, and foster collaborative teamwork. Committed to leveraging strong interpersonal skills to enhance organizational effectiveness.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Management Assistant
Johns Hopkins University
Baltimore, MD
03.2020 - Current
- Coordinated administrative functions to enhance operational efficiency across departmental projects.
- Managed scheduling and logistics for meetings, ensuring timely communication among stakeholders.
- Developed and maintained filing systems, improving document retrieval processes for team members.
- Assisted in budget tracking and resource allocation, supporting financial planning initiatives.
- Streamlined office procedures by implementing digital tools, reducing manual workload by 30%.
- Trained junior staff on administrative protocols, fostering a collaborative team environment.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Supported project management tasks, leading to timely completion of projects by assisting with schedule management and resource allocation.
- Volunteered to help with special projects of varying degrees of complexity.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
IT Specialist
Johns Hopkins University
Baltimore, MD
08.1993 - Current
- Managed IT infrastructure to ensure reliable network performance and system availability.
- Implemented security protocols to protect sensitive data and enhance compliance measures.
- Provided technical support for hardware and software issues, ensuring timely resolution for users.
- Developed and maintained documentation for IT procedures, improving knowledge sharing across teams.
- Led initiatives to upgrade systems and software, enhancing overall operational efficiency and user experience.
- Mentored junior staff on troubleshooting techniques, fostering a collaborative learning environment.
- Streamlined processes for IT service requests, reducing response times and increasing user satisfaction.
- Collaborated with cross-functional teams to assess technology needs and drive strategic solutions across departments.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
Education
Leadership Training Completion -
Dale Carnegie Leadship Training Programs
Baltimore, MDAssociate of Science -
CCBC
Baltimore, MD06-1977
No Degree -
Johns Hopkins University
Baltimore, MDHigh School Diploma -
Perry Hall High School
Perry Hall, MD06-1971
Skills
- Multitasking
- Networking
- Google drive
- Organization
- Maintenance & repair
- Computer skills
- Relationship building
- PPE use
- First Aid/CPR
- Good Telephone Etiquette
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Daily processes by introducing Epic for Provider Enrollment tasks.
- Documented and resolved Billing Areas which led to helping Provider Enrollment.
- Achieved Provider Enrollment through effectively helping with Enrolling the Providers in timely matter with CMS
Interests
Timeline
Management Assistant
Johns Hopkins University
03.2020 - Current
IT Specialist
Johns Hopkins University
08.1993 - Current
Leadership Training Completion -
Dale Carnegie Leadship Training Programs
Associate of Science -
CCBC
No Degree -
Johns Hopkins University
High School Diploma -
Perry Hall High School