Lilyanna Brost
Athens
Summary
Professional support services specialist with proven expertise in team collaboration and results-driven strategies. Skilled in managing operations, resolving issues, and adapting to changing needs. Known for strong leadership, problem-solving abilities, and effective communication. Reliable and focused on enhancing team performance and achieving organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Services Supervisor
Aspirus
03.2024 - 03.2026
- Supervised daily operations of support staff to ensure efficient service delivery.
- Developed training materials to enhance team knowledge and performance.
- Implemented process improvements to streamline workflow and reduce response times.
- Coordinated communication between departments to facilitate effective issue resolution.
- Identified areas for improvement and implemented innovative solutions to streamline operations further.
- Worked with Microsoft Word and Microsoft Excel, computing sales and cost each month.
Manager
The 300 Grill
03.2021 - 10.2021
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and team performance.
- Implemented cost-control measures, improving overall operational efficiency.
- Developed staff schedules to optimize labor allocation during peak hours.
- Managed inventory levels, reducing waste through effective stock control practices.
Team Lead
Hardees Restaurant
09.2016 - 04.2018
- Supervised daily operations, ensuring staff adherence to quality standards and service protocols.
- Trained and mentored team members on efficient food preparation techniques and customer service practices.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
High School Diploma -
Abbotsford High School
Abbotsford, WI05-2019
Skills
- Staff training and development
- Multitasking Abilities
- Office management
- Data entry
- Documentation and recordkeeping
- Microsoft office
- Phone and email etiquette
- Coaching and mentoring
- Workload management
- Meeting facilitation
- Escalation management
- Customer service
- Customer service expertise
- Office administration
Certification
- Certified [ServSafe]
Timeline
Support Services Supervisor
Aspirus
03.2024 - 03.2026
Manager
The 300 Grill
03.2021 - 10.2021
Team Lead
Hardees Restaurant
09.2016 - 04.2018
High School Diploma -
Abbotsford High School