Lilyanne Peschke
Vals Famous Pizza and Grinders
MUNCIE,IN
4
years of professional experience
Experienced with team leadership, customer service, and conflict resolution. Strong focus on team relationships, efficiency, and organization.
Work History
Manager
2 Years 5 Months- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained incoming employees, focusing on team performance and good customer service.
- Managed money and banks at the end of the day.
- Maintained a professional and organized environment.
- Resolved customer complaints and staff conflicts.
- Cross-trained employees to maximise efficiency in the workplace.
Team Member
10 Months- Worked well in the fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of the kitchen to enhance worker efficiency.
- Prepared food items consistently according to company standards and recipes.
- Resolved customer complaints and conflicts between coworkers.
Education
Master of Arts - Media Studies
High School Diploma
- Extracurricular Activities: Trojan Guard, Pep Band, Wind Ensemble, Pit Orchestra, Symphony Orchestra.
- Section Leader during Trojan Guard.
- Magna cum laude graduate from Ivy Tech.
- Indiana College Core Graduate
- Honor Roll both semesters 2024-26.
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Staff management
Task delegation
Relationship building
Conflict resolution
Expectation setting
Clear communication
Timeline
Manager
Vals Famous Pizza and Grinders
12.2023 - 05.2026Read More
Team Member
Dairy Queen Grill & Chill
02.2022 - 12.2022Read More
Ball State University
Master of Arts from Media Studies
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Chesterton High School
High School Diploma
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