Lily Min Ru Chen
Brooklyn,NY
Summary
Motivated and detail-oriented healthcare professional with a strong background in dental office administration and clinical assisting. Experienced in patient coordination, insurance processing, and medical documentation. Completed a Bachelor's degree in Healthcare Administration recently. Seeking to contribute exceptional front desk proficiency, patient care, and organizational skills to a dynamic healthcare organization.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Sunny Dental Care
New York, NY
02.2025 - Current
- Provided chairside support for general and surgical dental procedures.
- Maintained sterilization standards and prepared treatment rooms.
- Assisted in managing patient comfort and post-procedure care.
Dental Receptionist / Assistant
William K. Chan Dentist P.C.
New York, NY
07.2021 - Current
- Verified insurance eligibility, submitted pre-authorizations, and handled claim processing.
- Managed patient schedules, confirmed appointments, and responded to inquiries via phone.
- Coordinated surgical bookings and followed up on treatment plans.
- Processed patient intake forms, medical clearances, and medication records.
- Contacted pharmacies for updated medication lists.
- Supported chairside dental procedures including fillings, extractions, implants, and crown prep.
- Took digital X-rays, sterilized instruments, and prepared treatment rooms.
Sales Representative
K Cosmetics
New York, NY
08.2019 - 02.2022
- Organized products, monitored inventory, and restocked items as needed.
- Greeted customers, provided product information, and assisted with purchases.
- Processed transactions on a cash register, itemizing and totaling customer purchases.
Cashier
Lee Supermarket
Brooklyn, NY
04.2018 - 05.2019
- Operated POS system and managed customer checkouts in a high-volume setting.
- Ensured customer satisfaction and resolved transaction issues.
Education
Bachelor of Science - Healthcare Administration
CUNY New York City College of Technology
Brooklyn, NY12-2024
Associate of Applied Science - Dental Laboratory Technology
CUNY New York City College of Technology
Brooklyn, NY06-2021
Skills
- Medical Office Management: Scheduling, insurance verification, billing, EMR systems
- Clinical Support: Chairside assisting, sterilization, X-ray imaging
- Administrative: Medical documentation, patient intake, pharmacy communication
- Dental Laboratory: Fabrication of dental prosthetics, use of ovens and pinners
- Technical: Proficient with Microsoft Office, Easy Dental, and Open Dental
Languages
Fluent in English, Mandarin, Cantonese | Basic proficiency in Dutch
Timeline
Dental Assistant
Sunny Dental Care
02.2025 - Current
Dental Receptionist / Assistant
William K. Chan Dentist P.C.
07.2021 - Current
Sales Representative
K Cosmetics
08.2019 - 02.2022
Cashier
Lee Supermarket
04.2018 - 05.2019
Bachelor of Science - Healthcare Administration
CUNY New York City College of Technology
Associate of Applied Science - Dental Laboratory Technology
CUNY New York City College of Technology
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