Lily Olga Pirca Najarro

• Engaged with new customers, shared specials, and processed drink requests.
• Trained new staff on menu knowledge and service protocols, raising team’s overall performance
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept server areas clean and stocked to increase efficiency while working tables.

Worked with POS system to place orders, manage bills and handle complimentary items.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experience.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy’s

• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
• Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.EDUCATION ADDITIONAL INFORMATION Protected guests by following proper food handling procedures with all orders.
• Verified accuracy and quality of orders before delivery. Arranged food, utensils and condiments on trays to serve meals with necessary items.