Limamoulaye Fall
Centreville,VA
Summary
Dynamic security professional with a proven track record at Knight Security Inc. and extensive experience in customer service supervision at Microcred Bank. Skilled in incident reporting and delivering superior customer service, I excel in enhancing client satisfaction and implementing effective security measures. Detail-oriented and physically fit, I am committed to ensuring safety and excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Knight Security Inc.
New York, NY
10.2018 - 07.2025
Customer Service Supervisor
Microcred Bank
Dakar, Senegal
04.2014 - 08.2018
- Supervised daily operations to ensure high-quality customer service delivery.
- Trained and mentored team members on customer engagement techniques.
- Resolved complex customer inquiries, enhancing satisfaction and loyalty.
- Implemented process improvements to streamline service workflows.
Education
Executive MBA - Business Administration And Management
Institute Superior of Management
Dakar, SN07.2010
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Physical fitness
- Emergency response
Certification
Google Cybersecurity Certification
Languages
English
Full Professional
French
Native or Bilingual
Wolof
Native or Bilingual
Timeline
Security Officer
Knight Security Inc.
10.2018 - 07.2025
Customer Service Supervisor
Microcred Bank
04.2014 - 08.2018
Executive MBA - Business Administration And Management
Institute Superior of Management