Limanda Johnson
Dart Transit Company
Des Moines
1
Certification
17
years of professional experience
Dynamic and dedicated customer service professional with extensive experience in customer service, collections, and sales. Recognized team player with an outgoing demeanor and a proven ability to establish rapport with clients, ensuring high levels of customer satisfaction and contributing to overall company success. Specialized in quality, speed, and process optimization, with a strong passion for developing relationships and cultivating partnerships that drive business growth. Equipped with a solid foundation in home health care and bus driver training, adept at creating comprehensive training programs and mentoring new drivers to enhance operational skills through hands-on coaching and constructive feedback. I also took care of my Grandmother after she had both legs amputated
Work History
Bus Driver Training Instructor
4 Years 9 Months- Trained new bus drivers on safety protocols and operational procedures to ensure compliance.
- Developed and implemented training programs that enhanced driving skills and customer service.
- Conducted performance evaluations for trainees, providing constructive feedback for improvement.
- Oversaw instructional sessions, utilizing various teaching methods to accommodate diverse learning styles.
- Collaborated with management to refine training materials based on industry standards and regulations.
- Analyzed trainee performance data to identify trends and adjust curricula accordingly for better outcomes.
- Evaluated driver performance through practical demonstrations and assessments.
Customer Service Representative
2 Years 1 Month- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered constant flow of customer calls in queue.
Revenue Recovery Specialist
2 Years 11 Months- Served customers in a friendly, efficient manner following outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Professionally negotiated and dealt with customers in confrontational situations.
- Responded to customers questions and helped individuals set up payment plans if they qualified.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Regularly exceeded daily dollars collected and call handle times quotas.
Member Services Team Lead
2 Years 4 Months- Sold over $500,000 in Product and Services, increasing department revenue and exceeding sales goals.
- Helped resolve client problems quickly with superior customer service.
- Contacted existing customers and prospects to discuss Product promotions ans service.
- Utilized professional sales techniques to persuasively communicate with clients.
- Initiated sales strategies by recruiting new clients through approved methods.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
Sales Representative
4 Years 5 Months- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Helped resolve client problems quickly with superior customer service.
- Identified client needs, built relationships and overcame objections to drive sales.
- Cold-called leads and closed 2 sales a hr.
- Built strong rapport with clients by understanding needs and clearly explaining products.
Education
Associate of Science - Cosmetology
GED
Skills
Inbound and Outbound Calling
Innovative problem resolution
Professional telephone demeanor
Good listening skills
Collections
Time allocation planning
Payment Collection
Billing Inquiries
Call center experience
Sales proficiency
Passenger management
Defensive driving
Patience and empathy
Certification
- Retaining Customers, Mediacom/NCTI -2016
- Platium NCRC
Timeline
Bus Driver Training Instructor
Dart Transit Company
10.2021 - CurrentRead More
Customer Service Representative
Idemia
08.2019 - 09.2021Read More
Revenue Recovery Specialist
Mediacom Communications
08.2016 - 07.2019Read More
Member Services Team Lead
Iowa Medicaid
12.2013 - 04.2016Read More
Sales Representative
Prc Inc.
06.2009 - 11.2013Read More
Dmacc
GED
Read More
Iowa School Of Beauty
Associate of Science from Cosmetology
Read More