Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Limuel Mayor

Bacolod City,Negros Occidental

Overview

9
9
years of professional experience

Work History

Supervisor of Operations

Transcom Worldwide
Bacolod City
01.2021 - Current
  • Ensured compliance with all applicable laws, regulations, and standards.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.

Customer Service Subject Matter Expert

Transcom Worldwide
Bacolod City
03.2020 - 01.2021
  • Provided assistance to agents with inquiries about our product and service.
  • Helped maintain/call out agents that are not adherent to their schedules.

CSR

Transcom Worldwide
Bacolod City
01.2018 - 03.2020
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.

CSR

iQor
Bacolod City
01.2017 - 12.2017
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.

CSR

Panasiatic Solutions
Bacolod City
01.2016 - 12.2016
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.

Education

Bachelor of Science - Secondary Education, Major in English (2yrs)

Bacolod City College
Bacolod City

Skills

  • Team Development
  • Organizational Management
  • Customer Service
  • Data Analysis
  • Team Leadership
  • Client Relationships
  • Problem Solving
  • Data Gathering
  • Quality assurance and control

Affiliations

  • Loves playing online games

Accomplishments

  • Top Performer (ACM)
  • Top Team Lead Performer (Q1 - Q2)

Timeline

Supervisor of Operations

Transcom Worldwide
01.2021 - Current

Customer Service Subject Matter Expert

Transcom Worldwide
03.2020 - 01.2021

CSR

Transcom Worldwide
01.2018 - 03.2020

CSR

iQor
01.2017 - 12.2017

CSR

Panasiatic Solutions
01.2016 - 12.2016

Bachelor of Science - Secondary Education, Major in English (2yrs)

Bacolod City College

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Limuel Mayor