Lin Petersen
Dallas,TX
Summary
Compassionate Case Manager accustomed to treating diverse needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong problem-solving abilities. Well-versed in managing various situations with poise.
Overview
12
12
years of professional experience
Work History
Case Specialist
Growing Generations
Dallas, TX
02.2022 - Current
- Directly managed 40+ egg donation and surrogacy cases.
- Monitored progress of cases by obtaining regular updates from clients, providers, and other relevant parties.
- Ability to deliver sensitive information with the upmost care and respect.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Store Manager
Starbucks
Portland, OR
10.2019 - 01.2022
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
Operations Manager
Adidas
Portland, OR
10.2018 - 10.2019
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
Business Development Manager
Hart Health Franchising
Seattle, WA
07.2015 - 07.2017
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Implemented training improvements to achieve desired results.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
Sales Manager
Nordstrom
Portland, OR
10.2013 - 07.2015
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Recruited and hired qualified candidates to fill open positions.
Sales Associate
Nordstrom
Roseville, CA
11.2011 - 10.2013
Education
Associate of Science - Business Management
Portland State
Portland, OR02.2018
Bachelor of Science - Nutrition And Fitness Science
Arizona State University
Tempe, AZSkills
- Project Management
- Staff Development
- Sales Techniques
- Verbal and Written Communication
- Documentation and Reporting
- Work Planning and Prioritization
- Training and Development
- Scheduling and Coordinating
- Salesforce Management
- Managing Operations and Efficiency
- Client Retention
- Evaluation and Assessment
- Customer Engagement
- Relationship Building
Timeline
Case Specialist
Growing Generations
02.2022 - Current
Store Manager
Starbucks
10.2019 - 01.2022
Operations Manager
Adidas
10.2018 - 10.2019
Business Development Manager
Hart Health Franchising
07.2015 - 07.2017
Sales Manager
Nordstrom
10.2013 - 07.2015
Sales Associate
Nordstrom
11.2011 - 10.2013
Associate of Science - Business Management
Portland State
Bachelor of Science - Nutrition And Fitness Science
Arizona State University
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