Lin Southern
Eastman,GA
Summary
IT Manager with a proven track record at Shalom Tax Svc LLC, specializing in IT asset management and technical troubleshooting. Achieved significant operational improvements by developing custom solutions and optimizing helpdesk performance, enhancing user satisfaction. A collaborative leader dedicated to driving efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Manager
Shalom Tax Svc Llc
12.2009 - 04.2025
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
IT Consultant. & Trainer
United Water
01.1999 - 01.2004
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
Education
Bachelor of Science - Computer Information Systems
Indiana University, Purdue University Indianapolis
Iowa05-2013
Associate of Science - Marketing & Management
South University
Savannah, GA05-1982
High School Diploma -
Savannah High School
Savannah, GA05-1979
Skills
- IT asset management
- Network administration
- Technical troubleshooting
- Application support
- Team collaboration
- IT procurement
- IT compliance
- IT infrastructure
- Disaster recovery
- Change management
- Operating system management
Certification
- Train the Trainer
- Microsoft Word/Excel
Timeline
IT Manager
Shalom Tax Svc Llc
12.2009 - 04.2025
IT Consultant. & Trainer
United Water
01.1999 - 01.2004
Bachelor of Science - Computer Information Systems
Indiana University, Purdue University Indianapolis
Associate of Science - Marketing & Management
South University
High School Diploma -
Savannah High School
Similar Profiles
SicilliRebecca StephensSicilliRebecca Stephens
Tax Preparer at H&r Block Tax SvcTax Preparer at H&r Block Tax Svc
Andrew RothenbergAndrew Rothenberg
Tax Preparer at H&r Block Tax SvcTax Preparer at H&r Block Tax Svc
Kayla HaywoodKayla Haywood
Tax Preparer at Jackson Hewitt Tax SvcTax Preparer at Jackson Hewitt Tax Svc
Victor A. BaxterVictor A. Baxter
Physical Education Coach at Dodge County Middle SchoolPhysical Education Coach at Dodge County Middle School
Crystal carrothersCrystal carrothers
Plastic Injection Molding Machine Operator at EpcPlastic Injection Molding Machine Operator at Epc