LINA ABABU
Addis Ababa,Ethiopia
Summary
Dynamic professional with strong leadership and communication skills, adept at managing customer relationships and resolving issues efficiently. Committed to delivering exceptional service and building lasting client connections while utilizing CRM systems to enhance sales processes and improve customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Voice Dreams
Remote
10.2025 - Current
- Managed customer accounts and resolved issues to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged customers in conversation and asked probing questions to identify needs and provide effective solutions.
- Assisted customers with inquiries and product information effectively.
- Handled inbound calls and documented customer interactions in the database accurately.
- Collaborated with team members to develop strategies that improved customer satisfaction.
B2B Sales Representative
Exclusive Calls
Remote, Ethiopia
12.2024 - 09.2025
- Engaged potential leads to promote and cross-sell products, contributing to increased product awareness.
- Qualified and transferred leads to potential buyers, managing follow-up call rescheduling to optimize lead engagement.
- Coordinated meetings between qualified leads and sales representatives to discuss offerings.
- Maintained relationships with leads, addressing inquiries and ensuring appointment attendance to enhance conversion rates.
- Updated CRM systems by logging interactions and tracking lead progress.
Education
Bachelor of Science - ARCHITECTURE
HAWASSA UNIVERSITY
06-2025
Skills
- Customer relationship management
- CRM management
- Product knowledge
- Lead qualification
- Customer account management
- Inbound call handling
- Database management
- Effective communication
- Active listening
- Problem resolution
- Time management
- Client engagement
Timeline
Customer Service Representative
Voice Dreams
10.2025 - Current
B2B Sales Representative
Exclusive Calls
12.2024 - 09.2025
Bachelor of Science - ARCHITECTURE
HAWASSA UNIVERSITY