LINA AFANGBEDJI
Takoma Park,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Special Education Paraprofessional
Ankeny Community School
08.2022 - Current
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Promoted good study habits and student independence to improve quality of student outcomes.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
- Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
Customer Service Representative
Trail Point Aquatics & Wellness
08.2021 - 03.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Banquet Server
The Kirkwood Hotel
05.2019 - 06.2020
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Retail Sales Associate
TJX Companies
07.2016 - 05.2018
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Science - Elementary Education
Des Moines Area Community College
Ankeny, IA05.2026
Associate of Arts - Elementary Education
Howard Community College
Columbia, MD05.2026
Associate of Science - Early Childhood Education
Kirkwood Community College
Cedar Rapids, IA05.2016
Skills
- Functional Communication
- Student Engagement
- Instructional support
- Speech and Language Evaluation
- Applied Behavior Analysis
- Reading instruction
- Problem-solving abilities
- Sales and Upselling
- Calm and Professional Under Pressure
- Retail store support
- Customer Service
- Language Fluency
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Special Education Paraprofessional
Ankeny Community School
08.2022 - Current
Customer Service Representative
Trail Point Aquatics & Wellness
08.2021 - 03.2022
Banquet Server
The Kirkwood Hotel
05.2019 - 06.2020
Retail Sales Associate
TJX Companies
07.2016 - 05.2018
Associate of Science - Elementary Education
Des Moines Area Community College
Associate of Arts - Elementary Education
Howard Community College
Associate of Science - Early Childhood Education
Kirkwood Community College
Similar Profiles
Kaitlin LikeKaitlin Like
Teacher/Paraprofessional Substitute at Ankeny Community School DistrictTeacher/Paraprofessional Substitute at Ankeny Community School District
Amy StoermerAmy Stoermer
Special Education Paraprofessional at ANKENY COMMUNITY SCHOOL DISTRICTSpecial Education Paraprofessional at ANKENY COMMUNITY SCHOOL DISTRICT
Logan MaxwellLogan Maxwell
Assistant Principal at Ankeny Community School DistrictAssistant Principal at Ankeny Community School District
CLARISSE EMMABOTCLARISSE EMMABOT
Certify Nursing Assistant{ CNA) / CMT at To Whom It May ConcernCertify Nursing Assistant{ CNA) / CMT at To Whom It May Concern
Nataly CedillosNataly Cedillos
Food Runner at The Kings ContrivanceFood Runner at The Kings Contrivance