Lina Amaya

Grovetown,GA

Summary

Customer Service Professional experienced in assisting customers and resolving inquiries in fast-paced environments. Delivered exceptional service by effectively managing appointments and fostering positive client relationships. Committed to creating a positive customer experience through strong communication and organizational skills.

Overview

years of professional experience

Work History

Order Picker /Customer Service Associate

DoorDash

Augusta, Georgia

05.2025 - Current

Picked and packed customer orders to ensure accuracy and efficiency for timely delivery.
Processed orders while meeting productivity and accuracy goals.
Verified orders before delivery or pickup.
Collaborated with team members to meet deadlines for order fulfillment and maintain workflow.
Worked effectively in a fast-paced environment.
Assisted customers with questions and order inquiries to enhance satisfaction and resolve issues.
Provided friendly and professional customer service.
Maintained an organized and clean work area.

Manager

Samaya Ink

Augusta, GA

01.2024 - Current

Delivered personalized customer service throughout the entire client journey, from the initial consultation to post-service follow-up.
Managed appointment scheduling and maintained organized daily calendar to optimize client interactions.
Addressed customer inquiries via phone, email, social media, and in-person to enhance customer engagement.
Coordinated daily operations and provided administrative support to ensure smooth business operations.
Coordinated daily operations and provided administrative support to facilitate efficient business processes.
Scheduled and managed appointments while maintaining an organized daily calendar.
Built long-term relationships with clients through effective communication and attention to detail.
3540 Wheeler Rd Augusta, GA

Restaurant Manager /Restaurant Server

Mi Ranchito Restaurant

Grovetown, Georgia

10.2023 - 07.2024

Oversaw daily restaurant operations while supervising and mentoring staff to maintain high service standards.
Delivered exceptional customer service in fast-paced environment, enhancing guest experiences.
Recorded customer orders accurately and served food and beverages efficiently.
Addressed and resolved customer concerns to maintain satisfaction and loyalty.
Managed cash register transactions transactions and processed payments.
Handled cash register transactions and processed payments.
Assisted with staff scheduling, inventory, and opening and closing procedures.
Maintained a clean, organized, and safe dining area.

Education

High School Diploma -

Institución Educativa Técnica San Luis

Garagoa, Boyacá, Colombia

Skills

Customer Service
Client Relations
Conflict Resolution
Order Management
Inventory Management
Multichannel Communication
Order fulfillment

Time Management
Problem Solving
Teamwork
Microsoft Office
Google Workspace

Languages

Spanish
English

Timeline