Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lina Esteban

Lina Esteban

Queens,NY

Summary

Dynamic server with extensive experience at Citrico Cafe, specializing in guest relations and hospitality. Bilingual in English and Spanish, effectively managed multiple tables to enhance customer satisfaction and loyalty. Proficient in POS systems and inventory management, consistently recognized for attentive service and swift issue resolution.

Overview

7
7
years of professional experience

Work History

Server

Zona de Cuba
The Bronx, NY
05.2019 - 07.2025
  • Welcomed guests warmly, and created a friendly dining atmosphere by engaging in genuine conversation and anticipating customer needs.
    • Took accurate orders, explained menu items clearly, and offered thoughtful recommendations, contributing to an increase in guest satisfaction and repeat business.
    • Managed multiple tables efficiently, ensuring prompt delivery of food and drinks while maintaining quality service during peak hours.
    • Collaborated closely with kitchen and bar staff to guarantee smooth, timely service, and resolve issues quickly.
    Handled cash, credit card, and POS transactions with precision, balancing tills at the end of the shift.
    • Maintained cleanliness and organization in dining areas, adhering to health and safety standards.
    Adapted to busy, changing environments, supporting teammates during rushes, and special events.
    Received consistently positive feedback from guests and supervisors for attentive service and professionalism.

Server

Citrico Cafe
Astoria, NY
10.2022 - 05.2023
  • Delivered exceptional customer service as a server at Citrico, enhancing dining experiences.
  • Expertly managed multiple tables, ensuring prompt, and attentive service.
  • Resolved customer concerns swiftly, maintaining high satisfaction rates, and repeat patronage.
  • Adapted quickly to busy periods, supporting colleagues effectively.
  • Managed bar inventory, restocked supplies, and maintained cleanliness and organization of the bar area according to health and safety standards.
  • Handled cash, credit, and POS transactions accurately while balancing the register at shift close.
  • Trained new bartenders and barbacks on recipes, service standards, and safety protocols.
  • Monitored guest alcohol consumption, and applied responsible serving practices to ensure safety and compliance with local regulations.

Server

Pollos Mario Astoria
Astoria, NY
02.2018 - 05.2019
  • I greeted guests promptly, presented menus, and described daily specials to enhance the dining experience.
  • I took accurate food and drink orders, and relayed them efficiently to the kitchen staff.
  • Maintained attentive, friendly service, checking in to meet guests' needs and resolve any issues quickly.
  • Managed multiple tables during peak hours with strong organizational skills.
  • Greeted customers warmly, and assisted with purchases and questions.
  • Handled cash, credit, and mobile payments with accuracy and efficiency.
  • Balanced cash register, and prepared daily sales reports.

Education

Environmental Engineer -

Meta University
Colombia
06-2017

Skills

  • Bilingual (English and Spanish)
  • Food and beverage knowledge
  • Point of sale (POS) system operation
  • Guest relations and hospitality
  • Inventory management and restocking

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Server

Citrico Cafe
10.2022 - 05.2023

Server

Zona de Cuba
05.2019 - 07.2025

Server

Pollos Mario Astoria
02.2018 - 05.2019

Environmental Engineer -

Meta University

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