Lina Galkina
Manhattan,NY
Summary
Hardworking student with part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented, possesses excellent observational, organizational, and communication skills. Demonstrated dedication and versatility throughout four years in customer service, gaining valuable experience in both the retail and restaurant industries. Resourceful team player proficient in common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Proven history of solutions-oriented problem-solving, excels at providing project support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HOSTESS
Mizumi Buffet & Sushi
04.2020 - 11.2021
- Courteously answer phone calls, welcome and seat guests, and present menus
Prepare seat arrangements and organize reservations over the phone to ensure
guest satisfaction
Manage and follow up with takeout orders
Monitor dining room for proper cleanliness and supply levels
Completed various dining room tasks while providing excellent customer service
Greeted an average of 600 guests per day at the door
Established professional rapport with customers, increasing customer
satisfaction by 18% and tip revenue by 12%
SALES ASSOCIATES
Rebel Miami
01.2021 - 08.2023
- Fulfilled all retail duties in a high-end sales outlet
- Handled customer-service including consignment, sales, social media and inventory management
- Supported an average of 40+ customers in locating merchandise when needed
- Developed my professional skills as a fashion designer
- Continuously monitored and adjusted inventory to optimize customer choice
- Exceeded sales targets by 14% by establishing trust with customers and upselling appropriate products.
INTERN
LOOK ONE
09.2023 - 12.2024
- Spearheaded the process of acquiring high-end garments from upscale stores and renowned designers
- Exhibited meticulous organizational skills by managing an extensive inventory of garments and accessories
- Implemented a systematic labeling system, ensuring swift accessibility and efficient tracking during photo shoots and events
- Actively participated in model fittings and styling sessions, ensuring that each garment was impeccably showcased
- Contributed to enhancing the magazine's online visibility and engagement through visually appealing and well-curated fashion content.
SERVER
Streecha
02.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High school -
ALONZO & TRACEY MOURNING SENIOR HIGH SCHOOL
Miami, FLBachelor of Business Admin. -
PACE UNIVERSITY
Skills
- Retail management/ Customer Service
- Team management
- Verbal Communication
- Cash handling
- Organization and Prioritization
- Creativity and Innovation
- Dining area maintenance
- Problem-Solving
- Fashion photography
Certification
- NAF Academy of Hospitality & Tourism
- CIW Social Media Strategist
Languages
Russian
Native or Bilingual
Timeline
SERVER
Streecha
02.2024 - 05.2024
INTERN
LOOK ONE
09.2023 - 12.2024
SALES ASSOCIATES
Rebel Miami
01.2021 - 08.2023
HOSTESS
Mizumi Buffet & Sushi
04.2020 - 11.2021
High school -
ALONZO & TRACEY MOURNING SENIOR HIGH SCHOOL
Bachelor of Business Admin. -
PACE UNIVERSITY
- NAF Academy of Hospitality & Tourism
- CIW Social Media Strategist
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