Lina Guanarita

• Managed budget implementations, employee evaluations, and contract details.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Developed and implemented strategies to increase sales and profitability.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Researched and planned a business plan

• Designed and implemented marketing and sales strategies
• Responsible for all aspects of business - Sales, Marketing, Purchasing, Accounting, Delivery and Customer Service
• Customer Service duties including phone calls, email messages, social media messages and follow-ups concerning product delivery and quality issues
• Continuously evaluating prices of materials in order to maximize profitability
• Promote products on multiple channels including social media
• Interacted well with customers to build connections and nurture relationships.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.

• Developed fun and engaging lessons that were interactive and enjoyable while supporting child development
• Established ability to communicate both verbally and in written reports with children, parents and administrators
• Collaborated with colleagues to create fun and warm atmosphere to encourage learning and determination among students from varying backgrounds and temperaments
• Helped students explore concepts with engaging, learning-focused activities.

• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Maintained and operated store during manager's absence
• Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
• Guided customers on purchases based on interests, promotions, and other sales and preferential parameters
• Operated cashier stand to help customers efficiently and processed reward cards to benefit customers when appropriate
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Trained and mentored new employees to maximize team performance.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.