Jorge Ramirez
Kansas
Summary
Hard worker experienced in problem-solving, service and time management. Results-oriented professional with eight years of experience and a proven knowledge of recruiting, people assessment and leadership. Aiming to leverage my abilities to successfully fill the manager role at your company.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
Panda Express
08.2016 - 10.2022
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Developed long and short-range financial objectives, supporting company mission statement.
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Recruited team members for maintaining adequate staffing levels according to projected sales.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Prepared staff work schedules and assigned specific duties.
- Demonstrated and supported continuous improvement and growth mindset.
- Planned store layouts or designed displays.
Store Manager
Starbuck Coffee
09.2023 - Current
- Led daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service excellence and sales techniques.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Analyzed sales reports to identify trends and adjust strategies accordingly.
- Developed staff schedules to maximize productivity while minimizing labor costs.
- Oversaw compliance with health and safety regulations, promoting a safe shopping environment.
- Enhanced customer satisfaction through effective conflict resolution and service improvements.
- Collaborated with cross-functional teams to optimize supply chain processes and reduce delays.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
HIGH SCHOOL DIPLOMA -
Socorro High School
El Paso, TX06.2016
Skills
- Customer Service
- Hiring And Onboarding
- Verbal and written communication
- Problem-solving
- Cost Management
- Database management
- Business Management Principles
- Systems and software expertise
- Problem Anticipation And Resolution
- Multitasking and organization
- Sales Tracking
- Originality And Creativity
- Microsoft SharePoint
- Performance Monitoring And Evaluation
- Business Leadership
- Supplier Monitoring
- Financial Statement Review
- Strategic Planning
- Problem-solving
Certification
- ServSafe
- Landmark Communications - Access to Power
- Landmark Forum
LANGUAGES
English - Advanced
Spanish - Advanced
Timeline
Store Manager
Starbuck Coffee
09.2023 - Current
GENERAL MANAGER
Panda Express
08.2016 - 10.2022
HIGH SCHOOL DIPLOMA -
Socorro High School
AWARDS
OSA 100% through the whole year