Hi, I’m
Lina Herrera
account development manager
Longwood,FL
Summary
Helpful Senior Customer Service Executive possessing a friendly demeanor and excellent problem-solving and communication skills. Bringing 9 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating a positive impression on customers to build and retain the customer base. I'm a highly motivated peoples person, love to help in any way can. Don't believe in problems only solutions.
Overview
14
years of professional experience
Work History
Randstad Altamonte Springs, FL
Digital Talent Aquistion Specialist
01.2022 - Current
Job overview
- Established consistent language and methodology for talent discussions, development and succession.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
- Created onboarding solutions to tailor options for their hiring needs.
- Reviewed employment applications and background check reports to facilitate hiring process.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Studied talent assessment data to determine best fit for positions across businesses.
F & P Business Center New York, NY
Accountant Assistant
06.2013 - Current
Job overview
- Answered phone calls regarding financial matters such as payments due.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Greeted and assisted visitors, taking messages and directing them to appropriate personnel.
- Produced and distributed invoices and financial documents.
- Documented business expenses and sales.
- Helped prepare month-end, quarterly, and year-end closings.
- Typed up professional business correspondence, emails, and official documents.
- Processed payroll for approximately 20 total employees.
IMA Medical GroupDavenport, FL
Member Service Representative /Front Office Assistant
10.2021 - 12.2021
Job overview
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Helped large volume of customers/patients every day with positive attitude and focus on customer satisfaction. Verifiedfied insurances and made appointments.
- Posted payments and charges to patient accounts and participated in billing processes.
- Submitted insurance claims and updated patients' insurance information.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Collected deductibles and copays to post money to patient accounts.
- Ordered prescription refills on behalf of existing office patients.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Walgreens Boots AllianceKissimmee, FL
Beauty Consultant Team Leader
04.2019 - 11.2020
Job overview
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recommended specific hair and beauty products to meet individual customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained sales goal of $3000.00 per day and over sales goal.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
MAC CosmeticsHonolulu, HI
Freelance Make up Artist
07.2012 - 04.2014
Job overview
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Applied makeup in accordance with clothing style.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Performed full makeup applications to 50 clients per week.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Scheduled onsite and offsite makeup appointments for clientele.
- Professionally applied makeup to 100 clients per month for outings, proms, weddings, military homecomings and other special occasions and events.
- Answered phone calls and emails to schedule client appointments.
- Consistently received positive performance reviews from guests.
Bath And Body Works, Limited BrandsHonolulu, HI
Sales Associate
11.2012 - 11.2013
Job overview
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Trained and developed sales team associates in products, selling techniques, and procedures
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies for recommending accessories and complementary purchases
- Handled over 100 customers daily.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Medical Claims Examination
09.2022
Florida Career College - MiamiMiami, FL
Associate of Science from Medical Assisting
03.2016
University Overview
- Awarded Honor roll in phlebotomy
- Dean's List 2nd semester 2016
- Member of Ambassadors club - those with a 3.7 GPA or higher can join
- Continuing education in Medical billing and coding
- Maintained a 4.0
Skills
- Creative Problem Solving
- Precision and Accuracy
- Attention to Detail
- Customer Relations
- Data Entry and 10-Key
- Accounts Receivable
- Bill Payment and Recordkeeping
- Accounts Payable
- Vendor Record Management
- Payroll Preparation and Processing
- Multitasking and Prioritization
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Refunds and Returns Management
- New Hire Onboarding
Accomplishments
- NYPD Explorer
- Honor roll student
- Opened a small business
Languages
Spanish
Full Professional
Timeline
Digital Talent Aquistion Specialist
Randstad
01.2022 - Current
Member Service Representative /Front Office Assistant
IMA Medical Group
10.2021 - 12.2021
Beauty Consultant Team Leader
Walgreens Boots Alliance
04.2019 - 11.2020
Accountant Assistant
F & P Business Center
06.2013 - Current
Sales Associate
Bath And Body Works, Limited Brands
11.2012 - 11.2013
Freelance Make up Artist
MAC Cosmetics
07.2012 - 04.2014
Ultimate Medical Academy - Clearwater
Associate of Science from Medical Claims Examination
Florida Career College - Miami
Associate of Science from Medical Assisting