Analytical and driven businessperson with sound financial, managerial, and marketing background. Possesses good finance and accounting skills with impeccable operations and customer relationship management skills to foster organizational development. More gifted in reducing costs to enhance the profit-making processes. Experienced in project management and marketing tactics with good records of improving the satisfaction levels of clients and their sales.
● Ensured a positive service experience, enhancing client service efficiency by 95%.
● Managed 30+ client inquiries daily via phone, email, and in-person interactions.
● Provided technical assistance across two platforms to improve client satisfaction.
● Maintained client records with accuracy and ensured compliance with documentation policies.