Lina Laracuente
Saint Cloud,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Walmart
07.2024 - 08.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Customer Service Associate
Planet Smoothie
09.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - General Studies
Southeastern University
Lakeland, FL08.2025
High School Diploma -
City of Life Christian Academy
Kissimmee, FL05.2023
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Adaptability to Change
- POS System Operation
- Customer Service
- Attention to Detail
- Planning and Organization
- Upbeat and Outgoing Attitude
- Verifying Order Accuracy
- Flexible Schedule
- Trend understanding
Timeline
Online Grocery Associate
Walmart
07.2024 - 08.2024
Customer Service Associate
Planet Smoothie
09.2022 - 03.2023
Associate of Arts - General Studies
Southeastern University
High School Diploma -
City of Life Christian Academy
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