Lina Lin-GAINES
Kent,WA
Summary
Versatile and results-oriented professional with a proven track record at Cambria, adept in Microsoft Office and exceptional in fostering customer relationships. Demonstrated ability to streamline operations, enhancing efficiency by overhauling administrative processes. Skilled in medical and legal assistance, underpinned by strong organizational and communication talents and managing operations of the office.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Cambria
Kent, WA
11.2021 - Current
- As an Administrative Assistant, greeting incoming drivers picking up quartz material for fabrication, receive payment, whether check or credit card
- Answering incoming calls from business partners with questions regarding pricing and availability of material, and placing orders through the ordering portal
- Assisting Inside Sales lead with allocating material to orders and emailing business partners to schedule deliveries or pick up
- Trained self to help with warehouse crew in scanning LPNs of materials for delivery or pick up, and printing out Bill of Ladings
- Helped new manager with learning the process of the warehouse and help train new inside sales lead
- Managing day-to-day operations in the office and ensuring smooth functioning of the office and distribution center
Medical Assistant Extern
CRC Renton Clinic
Renton, Washington
07.2011 - 08.2024
- As Medical Assistant Extern, demonstrated proficiency in taking patient vital signs, blood draws, urinalysis, injections, charting and administrative duties as assigned
- Assisted physicians with patient care, including taking vital signs and medical histories.
- Performed administrative duties such as scheduling appointments, filing paperwork and answering phones.
- Prepared exam rooms for patient visits by stocking supplies, cleaning and organizing equipment.
Legal Assistant
Phillips Law Firm
Renton, WA
03.2017 - 11.2021
- As legal Assistant in Workers Compensation Department, greeting existing and potential new clients, sort incoming mail; scanning, and mailing documents to clients
- Creating legal documents for paralegals and attorney, processing Workers compensation checks for clients; online depositing checks into Trust account; printing checks and mailing to clients
- Ordering office supplies
- Troubleshooting technology issues for paralegal and attorney
Medical Assistant
Onsite Health Diagnostics, LLC
Seattle, Washington
02.2012 - 06.2014
- As Medical Assistant, assist patients with early detection and risk assessment methods related to a variety of concerns at company health fairs
- Proven ability in capillary pokes, height/weight measurements, blood pressure, and waist measurements
Seasonal Contractor
Microsoft Retail Store
Bellevue, Washington
12.2010 - 01.2011
- As Seasonal Contractor, assisted customers with product questions, leading customer to cashier and demonstration of Xbox system during the holiday season
- Contracted also at University Place Microsoft store in Seattle as Product Advisor, demonstrated the same duties as the Bellevue Store
Life Policy Analyst
Farmers New World Life Insurance
Mercer Island, Washington
09.2006 - 11.2010
- As Life Policy Analyst, demonstrated efficiency by verifying signatures on application documents and medical documents were consistent; proofread life policy applications
- Determine if any further requirements were needed and order policy documents to be printed and mailed to agent
- Hired on as Policy Assembler, promoted to Life Policy Analyst after 10 months
Call Center Sales Representative
Alltell Communications
Issaquah, Washington
02.2003 - 09.2006
- As Call Center Sales Representative, provided superior customer service by proficiently activating new cell phone accounts, running credit for new customers, reviewing existing cell phone accounts for eligibility of additional lines
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided product recommendations based on customer needs.
- Made outbound sales calls to potential customers to promote products and services.
Loan Funding Assistant/Receptionist
Reliance Mortgage, Inc.
Bellevue, Washington
02.2001 - 09.2002
- As Loan Funding Assistant/Receptionist, provided a high quality of customer service by greeting clients and answering multi-line phones
- Demonstrated administrative and team work skills by maintaining loan data in computer, maintained office supply inventory, and make daily deposits and assisted co-workers as needed
- Reviewed and verified the accuracy of funding applications for completeness and compliance with established guidelines.
- Prepared financial documents such as invoices, budgets, and contracts related to funding activities.
- Assisted in developing reports on current and projected budget status.
Receptionist/Administrative Assistant
J&M Roofing, INC.
Sea-Tac, Washington
04.2000 - 02.2001
- As Receptionist/Administrative Assistant, answering incoming calls, making barcodes cards, job folders for jobs every day
- Assisting controller with payroll and accounting and ordering inventory
Education
Medical Billing and Coding - Online Study
Devry University
Naperville, Illinois05.2023
Medical Assistant Diploma -
Everest College
Seattle, Washington09-2011
Associate of Arts Degree - Business Administration
Bellevue Community College
Bellevue, Washington01.2001
Skills
- Microsoft Office Proficient
- Typing 75 WPM
- Workers' compensation knowledge
- PC proficient
- Checking Vitals
- Injections and venipuncture
- Urinalysis
- CPR certified
- Remote check depositing
- Medical Bookkeeping
- Medisoft experience
- Scheduling
- Medical Coding & Transcription
- Administrative skills
- Troubleshoot office technology
- Customer Service Oriented
- Administrative Duties
- Patient Charting
- HIPAA & OSHA Knowledge
- Warehouse shipping and receiving
- Oracle software knowledge
- Check processing
- Office Administration
- Mail handling
- Appointment Scheduling
- Research
- Filing
- Database Management
- Document Control
- Spreadsheet Management
- Clerical Support
- Records retrieval
- Invoice Processing
- Data Entry
- Reception oversight
- Dedicated Team Player
- Administrative Support
- Back office operations
- Verbal Communication
- Mail distribution
- Supervising staff
- Inventory supplies
- Internal Communications
- Medical Billing
References
Donzell Webber, Cambria, 253-316-7232, Chris Huggins, Cambria, 619-300-2371, Heather Betts, Everest College, 425-772-2500, Julie Hodge, Microsoft Retail Store, 425-652-1565, Tatiana Manaea, Phillips Law Firm, 425-577-1173, Zoe Cler, Friend, 425-941-4705, Melissa Landers, Friend, 253-209-1979
Accomplishments
- Dean's list for 2+ years
- Issued certificate of Foundation of Leadership by The National Society of Leadership and Success while attending Devry University.
Timeline
Administrative Assistant
Cambria
11.2021 - Current
Legal Assistant
Phillips Law Firm
03.2017 - 11.2021
Medical Assistant
Onsite Health Diagnostics, LLC
02.2012 - 06.2014
Medical Assistant Extern
CRC Renton Clinic
07.2011 - 08.2024
Seasonal Contractor
Microsoft Retail Store
12.2010 - 01.2011
Life Policy Analyst
Farmers New World Life Insurance
09.2006 - 11.2010
Call Center Sales Representative
Alltell Communications
02.2003 - 09.2006
Loan Funding Assistant/Receptionist
Reliance Mortgage, Inc.
02.2001 - 09.2002
Receptionist/Administrative Assistant
J&M Roofing, INC.
04.2000 - 02.2001
Medical Billing and Coding - Online Study
Devry University
Medical Assistant Diploma -
Everest College
Associate of Arts Degree - Business Administration
Bellevue Community College
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