Lina Mikou
Moreno Valley,CA
Summary
Experienced Sales Associate with a solid track record in retail and customer service. Proven ability to enhance customer satisfaction, manage transactions efficiently, and maintain organized operations. Strong communicator with a history of exceeding performance goals and contributing to team success. Eager to bring a positive attitude, strong work ethic, and a commitment to excellence to a new role.
Overview
2
2
years of professional experience
Work History
Sales Associate
Guitar Center
02.2023 - Current
- Provide personalized assistance to customers in selecting instruments and accessories, utilizing in-depth product knowledge to enhance their shopping experience.
- Explain product features and differences, helping customers understand the unique benefits of various items and make informed purchasing decisions.
- Process credit card applications and educate customers about financing options, facilitating smooth transactions and fostering long-term relationships.
- Manage product warranties and returns, ensuring customer satisfaction by addressing inquiries and resolving issues promptly and efficiently.
- Handle phone customer service inquiries, including answering calls, processing orders, and addressing questions about products and services.
- Maintain an organized and clean store environment, contributing to a positive shopping experience and encouraging repeat business.
- Collaborate with team members to achieve sales goals and ensure operational efficiency, supporting a cohesive team dynamic.
- Conduct product demonstrations to showcase features and benefits, effectively engaging customers and driving sales.
Education
Associate of Arts - Film And Video Production
Riverside City College
Riverside, CA12.2024
Associate of Science - Medical Radiologic Technology
Mt San Jacinto College
San Jacinto, CA12.2026
Skills
- Communication skills
- Customer Service
- Problem-Solving
- Merchandising knowledge
- Sales Strategies
- Multi-tasking strength
- Teamwork and Collaboration
Languages
English
French
Arabic
Timeline
Sales Associate
Guitar Center
02.2023 - Current
Associate of Arts - Film And Video Production
Riverside City College
Associate of Science - Medical Radiologic Technology
Mt San Jacinto College
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