Lina Serna
Jourdanton,USA
Summary
Results-driven logistics coordinator with extensive experience in coordinating transportation logistics and managing schedules. Proven ability to optimize dispatch operations, communicate effectively with drivers, and ensure timely deliveries. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency. Expertise in coordinating complex logistics and managing transportation schedules efficiently. Thrives on team collaboration and achieving results. Reliable and adaptable to changing needs.
Overview
22
22
years of professional experience
Work History
Logistics Coordinator
Dynamic Environmental Services
05.2019 - Current
- Answer phone calls and respond to customer requests.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely arrival of trucks, equipment, and personnel.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving information tracking for future use.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Business Relation Rep/Logistics Coordinator
Superior Silica Sands
10.2017 - 04.2019
- Answer phones and take customer orders while providing excellent Customer Service.
- Collect, verify, and submit customer credit information to Corp.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Enter customer data into accounting and truck software.
- Assist AR in verifying accuracy of pricing before invoicing.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Other duties as assigned by management.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Alarm Dispatcher
United Central Control
10.2016 - 10.2017
- Monitor and dispatch for home/commercial alarm systems.
- Provide excellent Customer Service.
- Assisted Technicians in placing systems in test/give signals received.
- Assisted customers with service requests.
- Trained new dispatchers
Alarm Dispatcher/Central Station Manager
Alarms Unlimited, Inc
11.2002 - 10.2016
- Monitored and dispatched home/commercial alarm systems.
- Central Station Management & Training of 10 Dispatchers in Bold Automation, Ongoing Development of Alarm Monitoring Procedures, and Excellence in Customer Service.
- Daily Job Setup, Service ticket, Sales lead generation, and Data Entry.
- Alarm Panel Programming and Technical support.
- Worked collaboratively with Front Office, Service, Install and all other Departments to meet needs of our business and customers.
- Assisted Front Office Management with Job setup, Contracts, Filing and Maintenance of Customer cancellations as well as all other Admin Support.
- Requested, updated and maintained UL information.
- Responsible for contacting delinquent customer accounts.
- Managed daily Credit Card and Check deposits.
- Assisted in service billing and data entry.
- REASON FOR LEAVING: Moved back to Texas for family reasons.
Education
High School Diploma -
Uvalde High School
Uvalde, TX06.1995
Skills
- Logistics Coordination and Analysis
- Punctual and Dependable
- Problem-Solving
- Decision-Making
- Customer Service
- Scheduling Coordination
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
Additional Information
22 years combined Customer Service and Logistics experience. 2 years as a Central Station Manager managing 10 dispatchers in a Security Operations Center. Self-motivated, possess the ability to adapt quickly to company procedure, willingness to learn new concepts quickly. Organized, professional, honest and highly dedicated team player. Educated in various technological components used in Logistics coordination. Committed to continuous professional development through workshops and employee teamwork. Proficient in Bold Automation, Sedona Office, Excel, Outlook, Word, Internet Web Browsers, Windows and the use of a variety of office equipment.
Personal Information
Work Permit: Authorized to work in the US for any employer
References: Available upon request.
Timeline
Logistics Coordinator
Dynamic Environmental Services
05.2019 - Current
Business Relation Rep/Logistics Coordinator
Superior Silica Sands
10.2017 - 04.2019
Alarm Dispatcher
United Central Control
10.2016 - 10.2017
Alarm Dispatcher/Central Station Manager
Alarms Unlimited, Inc
11.2002 - 10.2016
High School Diploma -
Uvalde High School
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